What are the responsibilities and job description for the Field Service Operations Manager position at Mettler-Toledo International, Inc?
About Mettler Toledo
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
* Our instruments increase the efficiency and effectiveness of chemists and engineers.
* Our products help develop profitable, green, and safe scientific processes.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Our Opening and Your Responsibilities
Summary
Reporting to the Head of Global Service, this position is responsible for the financial and technical
operation of the AutoChem US field service organization. Responsibilities include developing, managing, enabling, and supporting territory team leaders as well as developing and improving service infrastructure and processes to achieve service delivery, cost, and budget objectives.
Essential Duties and Responsibilities
• Onboarding, training, developing, and management of territory leaders
• Providing framework, collateral, and training for team leaders to onboard, train, develop and
manage their engineers
• Working with Service Back Office, achieve scheduling, productivity, and efficiency targets
• Evaluating customer satisfaction and aligning the department to achieve this goal
• Managing the department, including finance, inventory, service planning and delivery tools and
processes, and developing the team to meet strategic objectives
• Monitoring key metrics and reporting the outcome to the leadership team
• Handling customer issue escalations
• Determining department objectives and key metrics to reach financial goals
• Assisting the Head of Global Service with special projects
• Other duties may be assigned
What You Need to Succeed
Education, Experience & Skills
• Bachelor’s degree in engineering, chemistry, or related technical field
• Five (5) years of experience managing an expense budget, direct and indirect employees, and P&L
• Five (5) to seven (7) years of experience in operational management or hands-on experience with electrical / electronic / mechanical maintenance and repair; or an equivalent combination of education and experience
• Experience with service planning tools; SAP CRM preferred
• Knowledge of FDA guidelines (including 21 CFR Part 11) is desired
• Knowledge of ATEX requirements is desired
• Experience with mid-infrared, thermal analysis, optics, lasers, and/or robotics-based instrumentation is a strong plus
• Exceptional customer service skills and the demonstrated ability to perform effectively in a high-pressure environment • Valid driver’s license and safe driving record
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, perks, and discounts
* Parental and caregiver leave programs
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in precision instrumentation
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards across Mettler Toledo
* Global recognition for the quality of our products and services
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click [1] here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
References
Visible links
1. https://www.eeoc.gov/employees-job-applicants
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
* Our instruments increase the efficiency and effectiveness of chemists and engineers.
* Our products help develop profitable, green, and safe scientific processes.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Our Opening and Your Responsibilities
Summary
Reporting to the Head of Global Service, this position is responsible for the financial and technical
operation of the AutoChem US field service organization. Responsibilities include developing, managing, enabling, and supporting territory team leaders as well as developing and improving service infrastructure and processes to achieve service delivery, cost, and budget objectives.
Essential Duties and Responsibilities
• Onboarding, training, developing, and management of territory leaders
• Providing framework, collateral, and training for team leaders to onboard, train, develop and
manage their engineers
• Working with Service Back Office, achieve scheduling, productivity, and efficiency targets
• Evaluating customer satisfaction and aligning the department to achieve this goal
• Managing the department, including finance, inventory, service planning and delivery tools and
processes, and developing the team to meet strategic objectives
• Monitoring key metrics and reporting the outcome to the leadership team
• Handling customer issue escalations
• Determining department objectives and key metrics to reach financial goals
• Assisting the Head of Global Service with special projects
• Other duties may be assigned
What You Need to Succeed
Education, Experience & Skills
• Bachelor’s degree in engineering, chemistry, or related technical field
• Five (5) years of experience managing an expense budget, direct and indirect employees, and P&L
• Five (5) to seven (7) years of experience in operational management or hands-on experience with electrical / electronic / mechanical maintenance and repair; or an equivalent combination of education and experience
• Experience with service planning tools; SAP CRM preferred
• Knowledge of FDA guidelines (including 21 CFR Part 11) is desired
• Knowledge of ATEX requirements is desired
• Experience with mid-infrared, thermal analysis, optics, lasers, and/or robotics-based instrumentation is a strong plus
• Exceptional customer service skills and the demonstrated ability to perform effectively in a high-pressure environment • Valid driver’s license and safe driving record
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, perks, and discounts
* Parental and caregiver leave programs
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in precision instrumentation
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards across Mettler Toledo
* Global recognition for the quality of our products and services
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click [1] here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
References
Visible links
1. https://www.eeoc.gov/employees-job-applicants
