What are the responsibilities and job description for the Field Service Coordinator position at Metso Outotec?
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 08/30/2024
Introduction
We are seeking a Field Service Coordinator to join our Services team. You will be responsible for handling the day-to-day administrative functions of the field services provided by Metso. The primary focus is on the seamless progression of Field Service from quotation to billing utilizing the key tools of Field Service including Field Service Management Tool and SAP. Your role is the key to Field Service operations and is responsible for Field Service Technicians ability to perform their work. The position is responsible for specific Service Tools including the Field Service Management Tool used to create Work Orders and manage the Technicians' on-site activities. In this position, you will report to Manager, Field Service Coordination.
This position is mainly located in York, PA but we are happy to offer flexible working arrangements, including hybrid options.
What you’ll do
Responsible for the safe and profitable execution of field service contracts and orders
Creates service quotations/ proposals based on agreed scope of work with client
Enter inquiries, quotations, sales orders, service orders, and projects within the SAP Business System
Coordinate internal and external service purchase orders
Final cost collection, and invoicing
Assist in Accounts receivable management with follow up to key stakeholders
Review and analyze service job margins
Ensure Site compliance requirements for technicians is fully approved to client systems prior to being onsite
Responsible for coordinating manpower, equipment, and supplies needed for service jobs
Work directly with the Managers and clients to execute work timely and on budget
Coordinate and support the day-to-day operations of assigned Field Service personnel as required
Facilitate all Travel logistics as required (flights and accommodation)
Assist in Cross border visa application as required
General customer contact and phone support for Field service personnel
Support development of field service processes and procedures
Responsible for the FSM (Field Service Management) tool
Responsible for scheduling employees on projects and time off as necessary
Who you are
At least five (5) years' applicable industry and product experience.
A proven track record of professional accomplishments and reliability.
Experience in complex matrix organizations/relationships, management and supervision experience preferred.
Previous experience fast-paced dynamic organization.
Financial skills related to Field Service.
College level degree in either Finance/Administration or Engineering.
Strong relationship building skills, a bias for action and detail-oriented behaviors are required.
Must have good knowledge of the broad range of Metso equipment such as crushers, mills, pyro, bulk handling, screens, process equipment, pumps, etc.
Solid knowledge base in services and aftermarket business, the mining and construction industry and its customers.
Strong customer service / customer satisfaction capabilities.
What's in it for you
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 08/30/2024
Introduction
We are seeking a Field Service Coordinator to join our Services team. You will be responsible for handling the day-to-day administrative functions of the field services provided by Metso. The primary focus is on the seamless progression of Field Service from quotation to billing utilizing the key tools of Field Service including Field Service Management Tool and SAP. Your role is the key to Field Service operations and is responsible for Field Service Technicians ability to perform their work. The position is responsible for specific Service Tools including the Field Service Management Tool used to create Work Orders and manage the Technicians' on-site activities. In this position, you will report to Manager, Field Service Coordination.
This position is mainly located in York, PA but we are happy to offer flexible working arrangements, including hybrid options.
What you’ll do
Responsible for the safe and profitable execution of field service contracts and orders
Creates service quotations/ proposals based on agreed scope of work with client
Enter inquiries, quotations, sales orders, service orders, and projects within the SAP Business System
Coordinate internal and external service purchase orders
Final cost collection, and invoicing
Assist in Accounts receivable management with follow up to key stakeholders
Review and analyze service job margins
Ensure Site compliance requirements for technicians is fully approved to client systems prior to being onsite
Responsible for coordinating manpower, equipment, and supplies needed for service jobs
Work directly with the Managers and clients to execute work timely and on budget
Coordinate and support the day-to-day operations of assigned Field Service personnel as required
Facilitate all Travel logistics as required (flights and accommodation)
Assist in Cross border visa application as required
General customer contact and phone support for Field service personnel
Support development of field service processes and procedures
Responsible for the FSM (Field Service Management) tool
Responsible for scheduling employees on projects and time off as necessary
Who you are
At least five (5) years' applicable industry and product experience.
A proven track record of professional accomplishments and reliability.
Experience in complex matrix organizations/relationships, management and supervision experience preferred.
Previous experience fast-paced dynamic organization.
Financial skills related to Field Service.
College level degree in either Finance/Administration or Engineering.
Strong relationship building skills, a bias for action and detail-oriented behaviors are required.
Must have good knowledge of the broad range of Metso equipment such as crushers, mills, pyro, bulk handling, screens, process equipment, pumps, etc.
Solid knowledge base in services and aftermarket business, the mining and construction industry and its customers.
Strong customer service / customer satisfaction capabilities.
What's in it for you
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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