Technical Procedure Writer (Temp)

Come work with us:

Metropolitan Commercial Bank (the “Bank”) is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek’s Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

Position Summary:

A Technical Procedure Writer is responsible for creating and maintaining clear, concise, and accurate procedural documentation that guides employees and ensures compliance with industry standards. This role will be primarily focused on our retail branch operations. This position will be a 6-month temporary position with opportunity to revisit a permanent position after 6 months. 

We have a flexible work schedule where employees can work from home one day a week.

Essential duties and responsibilities:

• Develop and Write Procedures: Create detailed technical documents, including process instructions, safety protocols, and compliance guidelines that are easy to understand for all employees.
• Process reengineering: Contribute to redesigning business processes by identifying how tasks can be streamlined or automated.
• Collaborate with Teams: Work closely with project teams, subject matter experts, and regulatory bodies to gather information and ensure that procedures meet all necessary requirements.
• Review and Revise Documentation: Regularly update and maintain existing procedures to reflect changes in regulations, technology, or organizational processes.
• Ensure Compliance: Verify that all documentation adheres to relevant laws, regulations, and industry standards, including safety and quality requirements.
• Training and Support: Provide training and support to staff on new procedures and ensure that all employees understand and follow the documented processes.

Required knowledge, skills and experience:

• Education: A Bachelor’s degree in Technical Writing, English, Communications, or a related field is typically required.3-5 years of relevant experience in technical writing or documentation is also valuable.
• Experience: Retail banking experience and has written technical documents, for Financial Services companies.
• Skills: Strong writing and editing skills, attention to detail, and the ability to communicate complex information clearly. Proficiency in documentation tools and software (e.g., MS Office, Adobe Acrobat) is essential.
• Technical Knowledge: Familiarity with industry-specific regulations and standards, as well as the ability to understand complex technical concepts.
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines while maintaining high-quality

Potential Salary: $48.00/hour $53.00/hour 

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.