Client Service Representative

Description

Deliver Exceptional Care, Support Our Clients, and Grow Your Career — Join Hickory Veterinary & Specialty Hospital as a Client Service Representative!

Are you a people-person who thrives on making connections, solving problems, and supporting both pets and their families? At Hickory Veterinary & Specialty Hospital, we’re seeking Client Service Representatives (CSRs) to be the welcoming face of our emergency and specialty hospital.

Our Mission

For over six decades, Hickory Veterinary & Specialty Hospital has provided exceptional care to pets and their families. Our mission is to deliver compassionate, high-quality service while supporting our clients and veterinary teams through every step of their pet’s journey. As a CSR, you’ll play a vital role in creating positive experiences for clients while helping pets receive the care they need.

Who We Are

Located in Plymouth Meeting, PA, Hickory Veterinary & Specialty Hospital is a multi-service facility offering general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more. We also provide boarding, daycare, grooming, and rehabilitation.

We’re known for our dedication to client relationships, our high standard of medicine, and our team-first culture where everyone’s voice matters.

What You’ll Do

As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will:

• Welcome clients and patients warmly, providing a positive first impression
• Answer phones, respond to emails, and schedule appointments efficiently
• Assist with check-ins and check-outs for emergency, specialty, and general practice services
• Guide clients through treatment plans, billing, and discharge instructions
• Maintain accurate patient records and ensure all client information is up-to-date
• Collaborate closely with doctors, technicians, and fellow CSRs to keep hospital operations running smoothly
• Provide clear, compassionate communication — especially in emergency or emotional situations
• Help manage a clean, organized, and welcoming front desk area
  
  

Anticipated ScheduleThis is a full-time position with the following schedule available:

• Tuesday, Wednesday, Friday: 8:00 AM - 7:00 PM & Saturday: 6:00 AM - 5:00 PM
• Flexibility is required, as shifts may include evenings, weekends, and some holidays to support our 24/7 emergency and specialty care.
  
  

Compensation

• Starting at $18.00 – $21.00/hr, based on experience
  
  

What’s In It for You

At Hickory, we take care of our team just like we care for our patients:

• Supportive, team-focused culture
• Paid time off & holiday pay
• Medical, dental, and vision insurance
• 401(k) with employer match
• Uniform allowance
• Employee pet care discounts
• Continuing education and training opportunities
• Room to grow — with opportunities to explore other hospital departments and roles
  
  

Requirements

We’re seeking someone who is:

• Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
• Comfortable multitasking in a busy, high-energy environment
• Skilled in communication and conflict resolution
• Compassionate, empathetic, and team-oriented
• Excited to learn and grow within a supportive hospital setting
  
  

If you’re ready to make a difference in the lives of pets and their families while working alongside an incredible team, we’d love to hear from you. Apply today and help us continue delivering exceptional care at Hickory Veterinary & Specialty Hospital!

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