What are the responsibilities and job description for the Technology Analyst position at Metropolitan Transportation Commission?
THIS JOB POSTING MAY CLOSE EARLIER IF WE RECEIVE 75 APPLICATIONS BEFORE THE 4/26/26 DEADLINE, WHICHEVER COMES FIRST
ABOUT MTC
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit www.mtc.ca.gov.
ABOUT THE SECTION
The Metropolitan Transportation Commission (MTC) is committed to fostering an equitable and inclusive workplace. The Technology Services Section (TSS) supports this commitment by promoting professional growth, innovation, and a culture grounded in collaboration and continuous improvement. TSS leads the agency’s technology strategy, delivering sustainable technology solutions that elevates efficiency, collaboration and user experience.
ABOUT THE TEAM
The Technology Services Section (TSS) ensures the stability, security, and strategic evolution of MTC’s technology environment. Within TSS, the Service Delivery Unit is responsible for the day-to-day operations and support of Enterprise applications, end-user services, and cloud-based systems. The unit focuses on delivering reliable, user-centered technology services, managing application lifecycles, supporting staff productivity tools, and maintaining strong partnerships across the organization.
Key Responsibilities
- Administer and support enterprise applications and end-user technology platforms.
- Provide advanced technical support, including troubleshooting, issue resolution, and escalation as needed.
- Coordinate with vendors on licensing, renewals, system support, and service delivery.
- Support application lifecycle management, including evaluation, consolidation, and optimization of systems.
- Contribute to IT service management processes, including ticketing systems, knowledge base development, and service improvements.
- Assist with onboarding/offboarding processes, hardware and software deployment, and user support services.
- Develop and maintain clear technical documentation and user-facing resources.
- Support implementation of security, access control, and change management practices.
- Participate in projects by supporting planning, coordination, audit needs and execution of technology initiatives.
- Collaborate with internal stakeholders to identify needs and improve technology services.
- Incorporating service level agreements on systems and procedures to ensure the Service Delivery’s role and function supports the delivery of the highest possible standard of technology support and customer service within available resources.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and Experience:
Solid understanding of IT fundamentals, including application and identity management in Cloud environments, virtualization, vendor coordination, and security best practices.
Demonstrated mastery of Apple and Windows OS, Active Directory, Exchange Online, and Entra ID/Azure AD environments are required.
Advanced knowledge of ITIL principles and IT Service Management (ITSM) practices.
Experience with modern business tools and strong documentation practices are essential.
Skills and Abilities
Provide advanced technical support for enterprise applications, end-user systems, and IT services.
Administer and maintain enterprise technology platforms, ensuring reliability, performance, and security.
Analyze, troubleshoot, and resolve complex technical issues, and determine appropriate escalation when needed.
Manage multiple priorities, projects, and service requests in a fast-paced environment.
Interpret and apply IT policies, procedures, and security standards.
Advance support in application lifecycle management, including assessment, consolidation, and optimization of systems.
Translate business requirements into technical requirements and solution designs.
Contribute to IT service management processes, including ticketing systems, knowledge base development, and service delivery improvements.
Practice and drive Change Management procedures to ensure smooth system transitions.
Adapt to evolving technologies, tools, and organizational priorities.
Strong problem-solving skills and ability to make sound decisions.
Excellent communication skills—both written and verbal—to explain technical concepts clearly.
Strong work ethic and reliability. Consistently delivers high-quality work with a strong sense of accountability.
Collaborate effectively and maintain positive working relationships with colleagues across teams.
MINIMUM QUALIFICATIONS
Any combination of training and experience that would provide the required knowledge, skills, and abilities listed. A typical way to obtain the required qualifications would be:
Education and Experience: Equivalent to completion of the twelfth (12th) grade and five (5) years of increasingly responsible experience conducting needs and systems analysis and planning, design, development, implementation, configuration, and maintenance of information technology applications, systems, and/or infrastructure.
Education and Experience: A Bachelor's degree from an accredited college or university, in an appropriate field related to the area of assignment, such as computer science or similar degree and 7 years of increasingly responsible experience conducting needs and systems analysis and configuring and maintaining information technology applications, systems, and/or infrastructure. Applicants with more years of experience will be given preference.
EMPLOYMENT REQUIREMENTS
Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.
DISABILITY
The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.
APPLICATION ASSISTANCE
Salary : $124,555 - $167,634