What are the responsibilities and job description for the Bakery/Coffee Shop Trainer position at Metropolitan Market?
THE ROLE
Team members within our Bakery/Coffee Shop Department enjoy engaging with customers through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. This role is also responsible for training all department team members.
Our fast-paced environment requires team members to successfully prioritize between routine tasks (such as food display upkeep and organization) and immediate customer needs. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests!
- Demonstrate genuine enthusiasm and sincerity; customize approach to meet guest needs and build rapport through individualized service.
- Effectively assess, anticipate and follow-through on guest needs and questions related to products.
- Actively work to remain knowledgeable and current in areas of responsibility, including product knowledge.
- Assumes primary role in training and mentoring all Bakery/Coffee shop team members.
- Coordinates all in store Caffe Vita training for all departments as needed.
- Assists department leadership with new program and policy rollouts; ensuring team members are familiar with new processes and procedures.
WHAT WE’RE LOOKING FOR
For this role, we seek candidates with a high level of self-motivation and initiative who are able to problem solve and have proven success working in a diverse team environment. Successful candidates will have demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines; they will possess excellent time management and organizational skills.
Our team members deliver exceptional customer service and possess strong interpersonal and oral communication skills. Hired team members will demonstrate comprehensive knowledge and understanding of coffee and related products.
We strive to find candidates with knowledge of food safety, HACCP/Department of Health guidelines. Ideally, our new Bakery/Coffee Shop Trainers will have one year of Bakery/Coffee Shop experience and one year of customer service experience.
- Competitive pay
- 20% team member discount
- Medical, dental, vision insurance (very low cost to team members)
- Health savings accounts (subject to qualified medical plans)
- Flexible spending arrangements (subject to qualified medical plans)
- Company-funded disability and life insurance
- Employee Assistance Program available to all team members
- Retirement plans available to all team members
- Generous paid time off benefits
- Sick/safe leave provided consistent with local and state requirements
- Reduced cost ORCA Card program for King County team members
- Education support
- Career development opportunities
- Wage/salary range:
OTHER THINGS TO KNOW
Employment may be dependent upon successful background check and reference checks. All store employees must have a valid Washington State Food Workers Card to begin work.
Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.