Lease-Up Support Specialist

Department: Corporate Operations

Location: Metropolitan Companies Wyomissing

Description

The Lease-Up Support Specialist provides centralized, short-term, and project-based support to new construction and lease-up communities. This role partners closely with onsite property teams, construction, marketing, and operations to ensure a successful lease-up process from pre-leasing through stabilization. The Specialist serves as a subject-matter resource, helping standardize processes, maintain timelines, and alleviate staffing gaps during critical phases of new community openings.

This position is primarily corporate-based and may involve intermittent travel to assist onsite teams as needed.


Key Responsibilities


Lease-Up & Operational Support

• Provide temporary leasing and operational support to new communities during pre-lease, grand opening, and initial occupancy phases
• Assist onsite teams with lease-up readiness, including office setup, system access, and compliance documentation
• Support leasing efforts as needed, including application processing, lease preparation, and move-in coordination
• Monitor daily and weekly lease-up activity to help identify risks, gaps, or opportunities for improvement

Systems & Process Coordination

• Assist with setup and maintenance of property management systems, resident portals, and marketing platforms
• Support training and onboarding for new onsite staff related to lease-up procedures, expectations, and reporting
• Ensure consistency with company standards, fair housing requirements, and internal policies

Cross-Functional Collaboration

• Serve as a liaison between onsite property teams and corporate departments (Operations, Marketing, Accounting, Construction, IT)
• Support delivery of marketing assets, unit availability updates, and promotional rollouts during lease-up
• Partner with Regional and Corporate leadership to execute lease-up strategies and meet occupancy goals

Reporting & Documentation

• Track lease-up benchmarks, occupancy progress, and unit readiness milestones
• Assist with compiling reports related to leasing activity, traffic, and conversion metrics
• Document best practices, lessons learned, and process improvements for future lease-ups
  
  
  

Skills, Knowledge and Expertise

Required

• 2 years of experience in multifamily leasing, property management, or lease-up environments
• Strong understanding of lease-up workflows, pre-leasing, and new construction property transitions
• Excellent organizational skills and ability to manage multiple priorities
• Strong communication skills with both onsite and corporate teams
• Working knowledge of property management software (Yardi, RealPage, or similar)

Preferred

• Prior experience supporting multiple properties or new developments
• Experience training or onboarding new leasing staff
• Familiarity with marketing systems, CRM tools, and lease-up reporting metrics

Skills & Competencies

• Highly adaptable and comfortable working in fast-paced, evolving environments
• Detail-oriented with strong follow-through
• Collaborative mindset with a service-oriented approach
• Ability to travel periodically to support lease-up communities as needed
  
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance