What are the responsibilities and job description for the Team Lead Ambassador position at METROPOLITAN HEALTHCARE SERVICES?
Internal Ambassador
Employee Type: Full-Time/Part-Time
Job Type: Hospitality/Healthcare
Experience: High school diploma/GED
Job Summary
The Ambassador is responsible for providing exceptional support to patients, visitors, and staff within the hospital environment. Working inside the facility, the Internal Ambassador ensures a welcoming, professional, and safe atmosphere by guiding individuals to their destinations, assisting with general inquiries, and providing non-clinical support to enhance the patient experience. Under the supervision of the MHS Team Lead or Manager, the Internal Ambassador plays a key role in improving customer satisfaction and operational flow within the hospital.
Key Responsibilities
-
Greet and assist patients, visitors, and hospital staff in a courteous and professional manner
-
Provide directions and escort patients and visitors to appointments, departments, or waiting areas
-
Respond to general inquiries and resolve concerns or redirect appropriately
-
Coordinate with clinical and non-clinical departments to ensure smooth communication and support
-
Monitor high-traffic areas to ensure a welcoming and organized environment
-
Support patient discharge by coordinating transportation or providing wheelchair assistance if trained
-
Maintain confidentiality and comply with HIPAA regulations
-
Maintain a clean, safe, and professional appearance in all assigned areas
-
Communicate clearly with the MHS Team Lead or Manager regarding any incidents, delays, or unusual activity
-
Perform other duties as assigned
Qualifications and Requirements
-
High School Diploma/GED
-
6 months of experience in a customer-facing or healthcare-related role preferred
-
Must be able to work legally in the United States
-
Must pass background and drug screenings
-
Strong communication and interpersonal skills
-
Ability to remain calm and professional in a busy hospital environment
-
Passion for helping others and delivering excellent customer service
-
Required to meet immunization or health screening requirements
Physical Requirements
-
Regularly required to stand, walk, sit, use hands, talk, see, and hear
-
Must be able to lift and/or move up to 50 pounds occasionally
-
Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances
-
Ability to work flexible schedules and extended hours as needed
Salary : $20