External Greeter

Under the supervision and direction of the MHS Manager or Team Lead, the External Ambassador is responsible for welcoming guests to and/or from the hospital and local areas in a friendly and courteous manner. External Ambassadors are also responsible for parking cars in a safe, efficient manner and working with valets and other staff to maintain the flow of traffic in the area.  

Duties and Responsibilities: 

• Greets every internal and external guest immediately upon first encounter. 

• Escorts guests into the facility, enhancing satisfaction and efficiency by opening doors, offering wheelchair assistance, guidance, and carrying packages and luggage. 

• Maintains the cleanliness, comfort, and overall appearance of assigned area. 

• Responds to guest inquiries and concerns promptly with courtesy. 

• Builds relationships by engaging guests and clients in assigned area(s) by conducting authentic, personable conversations. 

• Maintains a level of patience with guests. 

• Maintains current knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information. 

• Maintains current knowledge of emergency procedures, situations, and safety procedures. 

• Responds to safety hazards including water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture. 

• Maintains safe, clean and neat work environment by following standards and procedures. 

• Maintains strict confidentiality related to work information (in accordance with HIPAA). 

• Performs other duties as assigned. 

Qualification and Requirements: 

• High School Diploma/ GED or equivalent experience.  

• Must be able to work legally in the United States. 

• Able to speak, read, and write English fluently. 

• Must pass background and drug screenings. 

• Required to meet immunization or health screening requirements. 

• Required to have a valid driver’s license with no restrictions and present most recent driving record. 

• Must be able to drive a stick shift (manual and automatic). 

• Ability to demonstrate professionalism, with excellent communication and interpersonal skills. 

• Passion for customer service and attention to detail. 

Physical Requirements: 

• Willingness to work in the elements (heat, wind, snow, rain, etc.).  

• Regularly required to stand, walk, sit, use hands, talk, see, and hear. 

• Must be able to lift and/or move up to 50 pounds occasionally.   

• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distance. 

• Ability to work flexible schedules and extended hours is sometimes required. 

Salary : $18