What are the responsibilities and job description for the Dispatcher position at METROPOLITAN HEALTHCARE SERVICES?
The Transportation Dispatcher is responsible for coordinating, scheduling, and monitoring transportation services to ensure timely, safe, and efficient movement of drivers, vehicles, and/or passengers. This role serves as the central point of communication between drivers, management, and clients, prioritizing service requests while maintaining operational efficiency and high customer service standards.
Qualifications:
Essential Duties and Responsibilities
- Coordinate and dispatch drivers, vehicles, or transport staff according to schedules, service requests, and priority levels
- Monitor real-time transportation activity and adjust assignments as needed to address delays, emergencies, or changes in demand
- Maintain accurate dispatch logs, schedules, and records using computerized dispatch or tracking systems
- Communicate clearly and professionally with drivers, clients, supervisors, and other departments
- Prioritize transportation requests to ensure on-time service delivery and efficient use of resources
- Track driver availability, route progress, breaks, and completion of assignments
- Respond promptly to issues such as delays, equipment problems, or customer concerns and escalate when necessary
- Ensure compliance with organizational policies, safety standards, and regulatory requirements
- Assist with training new drivers or dispatch staff as needed
- Maintain a professional, customer-focused approach in all interactions
Required Qualifications
- High School Diploma or equivalent
- Prior experience in dispatching, transportation, logistics, or customer service preferred
- Proficiency with computers, scheduling software, or dispatch systems
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Strong problem-solving and decision-making abilities
Preferred Qualifications
- Experience in healthcare transportation, logistics, or fleet coordination
- Knowledge of routing, scheduling, or transportation regulations
- Supervisory or lead experience
Physical and Work Environment Requirements
- Ability to sit for extended periods while using computers and communication equipment
- Ability to handle high call volumes and fast-paced operational demands
- May require evenings, weekends, holidays, or on-call availability depending on operational needs
Core Competencies
- Organization and attention to detail
- Time management and prioritization
- Professional communication
- Team collaboration
- Customer service excellence