What are the responsibilities and job description for the Guest Experience Captain (Lead Valet) position at METROPOLITAN HEALTH CARE SERVICE INC?
Are you a natural leader who thrives in fast-paced environments and loves delivering exceptional service? Join our team as a Guest Experience Captain, where you’ll lead valet operations while creating a welcoming, seamless arrival experience for patients and visitors.
In this role, you’ll work alongside the team while helping coordinate daily valet services, supporting operations, and stepping in as a trusted leader when management is off-site. If you’re dependable, organized, and passionate about customer service, we want you on our team.
What You’ll Do
Guest Experience & Valet Operations
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Safely park and retrieve guest vehicles with care and professionalism
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Identify and report existing vehicle damage before parking
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Record parking locations and connect them with guest valet tickets
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Greet patients and visitors warmly and assist with directions
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Clearly explain valet procedures and parking information
Team Leadership
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Lead by example and keep team morale high
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Help organize daily tasks and support shift scheduling
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Monitor attendance and communicate schedule updates
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Assist with resolving team or guest concerns
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Step in to support operations when the Manager is unavailable
Operations & Administration
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Follow company procedures for cash handling and transaction tracking
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Assist with maintaining accurate records and cash reconciliation
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Support timekeeping systems and shift coverage
Safety & Professionalism
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Maintain a clean, organized, and safe work environment
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Stay calm and solution-focused during busy periods
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Protect guest privacy and follow all HIPAA guidelines
Key Responsibilities
Guest Service & Valet Operations
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Safely park and retrieve guest vehicles
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Note and report existing vehicle damage
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Record parking locations and manage valet tickets
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Greet and assist patients and visitors with directions
Team Leadership
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Lead team members by example
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Help organize daily tasks and assist with scheduling
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Support attendance tracking and shift coverage
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Step in for the Manager when needed
Operations & Safety
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Follow cash handling and transaction procedures
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Maintain a clean, safe work area
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Stay calm in busy situations and protect guest privacy (HIPAA)
Ideal Candidate
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Strong customer service skills
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Reliable, organized, and team-focused
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Comfortable leading in a fast-paced environment
Qualification and Requirements
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High School Diploma/GED, 3 years of related experience, and a minimum age of 21 years old.
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At least 3 years of relevant experience.
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Minimum 21 years of age.
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Valid, unrestricted driver’s license with a clean driving record.
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Able to drive both automatic and manual (stick shift) vehicles.
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Must be eligible to work in the U.S. and pass background and drug screenings.
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Able to fluently speak, read, and write in English.
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Must meet all required immunizations or health screenings.
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Strong communication skills and a commitment to excellent customer service.
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Prior experience in a supervisory or team lead role is preferred.
Physical Requirements
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Willingness to work in all weather conditions (heat, wind, rain, snow, etc.).
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Regularly required to stand, walk, sit, speak, hear, and use hands.
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Able to lift up to 50 lbs frequently and 75 lbs occasionally.
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Able to push and pull 75 lbs frequently and up to 100 lbs occasionally.
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Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances.
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The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts.
Salary : $18