OFFICE ASSISTANT

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston / Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for two full-time Office Assistants to join our North Team!

ESSENTIAL JOB FUNCTIONS :

The Office Assistant supports daily program operations by performing various administrative tasks and delivering exceptional customer service. Responsibilities include monitoring site accessibility, answering phone calls, scheduling appointments, managing correspondence, maintaining office supplies, and assisting with data entry and document management. The Office Assistant also supports program teams by organizing meetings, handling mail and packages, and providing general support to create a welcoming environment that ensures smooth site operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Helps maintain relationship with schools, parents, youth, and other community stakeholders in the program service area
• Support program activities at schools
• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult inquiries with professional judgment.
• Monitor and maintain electronic and physical records and program files
• Use intermediate skills to create and edit documents and reports with agency software.
• Manage client interactions per agency policies, including check-in / check-out, processing payments, obtaining signatures, and managing physical and electronic documents. Schedule appointments, arrange meetings, and make reminder calls to clients.
• Process account receivables, payables, and program billing as assigned.
• Make frequent contacts with community partners and vendors.
• Prepare information for dissemination with community partners or at events. Support direct service and administrative staff in agency-wide committees and initiatives, including site / community events.
• Set up, coordinate, and purchase items for site events as needed. Collaborate with leadership on additional needs for meetings and events, including taking minutes.
• Operate and troubleshoot office equipment, reporting issues to the IS Department.
• Order and maintain office supplies and process mail and packages.
• May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
• Work evening and weekend hours as needed.
• Other duties as assigned.

QUALIFICATIONS :

PHYSICAL DEMANDS :

SALARY :

Metropolitan Family Services puts our people first with a top-of-the-line benefits package.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $25,000 - $36,000