Evaluation Manager

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 205,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a full-time Evaluation Manager to join our HQ Team!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Facilitate the full cycle of program evaluation with the various teams (as assigned: legal aid and domestic violence, emotional wellness, education, or
  workforce development), from program planning and logic modelling to data analysis, report preparation and presentation, and integration of findings into program planning and practice. Establish a comprehensive data strategy for the assigned portfolio that efficiently and effectively meets internal and external data collection and reporting requirements.
• Transform program quality, fidelity, performance, and outcome data into program insight in collaboration with program leadership and staff using data visualization
  tools.
• Implement and engage staff in the assigned program portfolio with evaluation activities, including providing training for staff on use of assessments and other
  data capture tools and on use of data for programmatic decision-making.
• Prepare and submit required reports for agency and program stakeholders in support of internal and external accountability requirements
  (monthly/quarterly/annually).
• Lead and manage evaluation-related projects and collaborate on quality improvement projects in support of departmental and agency goals.
• Collaborate within the Evaluation and Outcomes department to identify and develop data sources, collect, clean, and analyze qualitative and quantitative data, and communicate results with diverse stakeholders.
• Aid in the development of outcomes and deliverables for new programs and grant applications.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• Tech-savvy and able to quickly learn new software
• Strong analytic skills, attention to detail and sound judgement
• Excellent written and verbal communication and facilitation skills.
• Strong interpersonal communication and presentation skills, with the ability to present complex data findings to diverse audiences clearly and effectively.
• Ability to focus on tactical projects with strong project management skills.
• Embraces a team working environment
• Able to work independently with strong time management, problem-solving and critical thinking skills.
• Awareness of and sensitivity to the diverse backgrounds and experiences of clients served, with a commitment to promoting equity in data practices.

REQUIRED EDUCATION, CERTIFICATIONS, CREDENTIALS and/or EXPERIENCE:

• Master’s Degree in a social services field, such as public health, social work, education or other relevant sector. Plus 3 years of relevant experience, or a Bachelor's Degree in one of the above or related fields and 4 years of total
  related experience.
• Experience in program evaluation that includes evidence-based practices and outcome measurement.

TRAVEL/MOBILITY REQUIREMENTS:

• Ability to travel between agency sites with personal vehicle.

TRAVEL BETWEEN SITES:

• Yes

SALARY:

• The average starting salary for this position will fall in the range of $60,000 and $69,000 annually. Where candidates fall in this range will be based on skill and experience level.

KNOWLEDGE, SKILLS, and ABILITIES:

• Experience with legislative, administrative, and budgetary advocacy, including coalition-building and systems change efforts. Understanding of federal, state, and local legislative processes and nonprofit lobbying regulations, including the ability to support advocacy and lobbying activities in compliance with applicable laws and organizational policies.
• Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, including planning, coordination, implementation, and follow-up across internal teams and external stakeholders. Ability to track project timelines, milestones, and deliverables to ensure initiatives are completed efficiently and aligned with departmental goals. Skilled in prioritizing competing deadlines and adapting to changing priorities in a fast-paced policy and advocacy environment. Strong planning, facilitation, and organizational skills. Ability to work under tight timelines, think conceptually, and take a proactive role in executing and completing projects.
• Relationship Management & Stakeholder Engagement: Demonstrated ability to build and sustain productive relationships with diverse stakeholders, including elected officials, government staff, community partners, advocacy coalitions, and internal teams. Strong interpersonal skills with the ability to communicate effectively, build trust, and maintain positive working relationships across diverse communities and sectors. Experience and comfort with public speaking and facilitation.
• Language/Communication Skills: Excellent written and oral communication skills. Demonstrated ability to speak and write persuasively to a range of audiences. Ability to respond to common inquiries from stakeholders, policymakers, or elected officials; communicate effectively with diverse audiences.
• Research Skills: Excellent research and analytical skills, with the ability to translate data and policy analysis into actionable advocacy strategies.
• Computer/Technical Skills: Demonstrated proficiency with computer skills in word processing, spreadsheets and internet usage, including new media. Familiarity with Microsoft Office package, and experience with legislative tracking systems/tools, advocacy platforms, and CRM software.
• Professional/Other Skills: Demonstrated ability to think critically, solve problems creatively and manage multiple assignments under deadlines. Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines. Ability to work well in groups and within teams as well as individually.
• Experience providing direct service to underserved or underrepresented populations is a plus.

PHYSICAL REQUIREMENTS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

This job description is not designed to cover nor contain a comprehensive, exhaustive listing of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here. Metropolitan Family Services reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary, at any time, with or without notice to employees.

Salary : $60,000 - $69,000