What are the responsibilities and job description for the Hotel Front Desk Agent position at Metropolis Resort?
Metropolis Resort is seeking a dedicated and friendly hotel front desk worker to join our hotel team. As a hotel front desk worker, you will be the face of our resort, responsible for providing exceptional customer service and ensuring guests' needs are met throughout their stay. Your primary focus will be on delivering outstanding guest experiences, handling check-ins and check-outs efficiently, addressing inquiries, and resolving any issues that may arise. This role requires strong communication and organizational skills, along with a genuine passion for delivering top-notch service to our guests.
Part time positions available with weekends being the primary time needed. Regular shift times include 3pm-11pm, 7am-3pm, and the occasional 1pm-9pm, or 3-9pm. A person selected for this position can expect 16-32 hours a week.
Looking for more hours? At Metropolis Resort we offer the opportunity to cross-train anywhere in the resort such as housekeeping or laundry.
Joining the front desk team at Metropolis Resort offers an exciting opportunity to be part of a team dedicated to providing exceptional customer service and creating memorable experiences for our guests.
If you're ready to work hard, have fun, and grow with us, apply today and become part of the Metropolis experience!
Responsibilities & Duties:
-Welcome guests warmly and create a positive first impression by offering a friendly and professional demeanor at the front desk.
-Handle guest check-ins and check-outs efficiently, ensuring a smooth and streamlined process.
-Provide guests with accurate information about room rates, resort amenities, and open/close times to enhance their overall experience.
-Respond to guest inquiries, including reservations, special requests, and complaints, in a courteous and timely manner.
-Coordinate with housekeeping and other departments to ensure timely room readiness and fulfill guest requests promptly.
-Keep updated on resort offerings, promotions, and local events to provide guests with relevant and engaging information.
-Participate in training sessions to improve knowledge and skills related to customer service and hospitality.
Job Type: Part-time
Pay: From $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Work Location: In person
Salary : $17