What are the responsibilities and job description for the NOC Supervisor position at Metronet?
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Join the Future of Connectivity with Metronet!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.
NOC Supervisor
As a NOC Supervisor, you will be responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal network performance and service reliability for a telecommunications service provider. This role includes managing a team of NOC Technicians, coordinating incident response, and driving continuous improvement in monitoring and support processes.
ESSENTIAL JOB FUNCTIONS:
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Pay Range: $65,000 - $70,000/yr.
Join the Future of Connectivity with Metronet!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.
NOC Supervisor
As a NOC Supervisor, you will be responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal network performance and service reliability for a telecommunications service provider. This role includes managing a team of NOC Technicians, coordinating incident response, and driving continuous improvement in monitoring and support processes.
ESSENTIAL JOB FUNCTIONS:
- Supervise and mentor NOC Technicians to ensure 24/7 network surveillance and rapid incident resolution.
- Monitor network infrastructure including routers, switches, transport systems, and wireless platforms to ensure uptime and performance.
- Coordinate with engineering, field operations, and customer support teams to escalate and resolve service-impacting issues.
- Develop and maintain standard operating procedures (SOPs) for incident management, escalation, and reporting.
- Ensure compliance with SLAs and KPIs through proactive monitoring and performance analysis.
- Provide regular reports on network health, incident trends, and team performance to senior leadership.
- Participate in root cause analysis and post-incident reviews to improve operational resilience.
- Schedule and manage shift coverage to maintain 24/7 operational readiness.
- Support onboarding and training of new NOC staff.
- Monitor IT applications and services to ensure availability, performance, and timely alerting of anomalies or failures
- Other job-related duties as requested
- Associate or bachelor’s degree in Telecommunications, Information Technology, or related field preferred.
- 3 years of experience in a NOC or network operations environment, with at least 1 year in a supervisory or lead role.
- Strong understanding of telecommunications networks, including IP, transport, and wireless technologies.
- Experience with network monitoring tools (e.g., SolarWinds, Unified Assurance, Splunk, etc.).
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced, high-pressure environment with rotating shifts
- Must be legally authorized to work in the U.S.
- Set and communicate departmental goals that advance overall Company objectives.
- Manage department resources and projects effectively.
- Work with Associate Resources to hire and train qualified productive employees.
- Lead, motivate, and coach employees to ensure satisfactory performance.
- Provide feedback and appraise employee performance using Company performance appraisal tools and programs
- Conduct disciplinary actions as necessary according to Company guidelines
- Work with Associate Resources to prevent discriminatory and illegal employment practices in the workplace
- Perform On-Call duties as necessary.
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Pay Range: $65,000 - $70,000/yr.
Salary : $65,000 - $70,000