Insurance Risk Manager

Description

The Insurance Manager is responsible for overseeing all aspects of insurance and risk management for a diversified real estate portfolio, including office, retail, multifamily, medical, hotel, and mixed-use properties. This role ensures the company is properly protected against property, liability, and other business risks through effective insurance strategies and compliance programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Insurance Program Management

• Develop and manage the company’s insurance strategy, including property, casualty, general liability, environmental, and builder’s risk policies.
• Coordinate with insurance brokers, carriers, and legal counsel to secure and maintain optimal coverage.
• Review and evaluate insurance policies and endorsements to ensure coverage adequacy and cost efficiency.
  
  
  

Claims Management

• Lead the investigation, documentation, and resolution of property and liability claims.
• Serve as the primary point of contact for insurers, adjusters, and internal stakeholders during claims.
• Track claims history and analyze trends to recommend preventative strategies.
  
  
  

Risk Assessment & Mitigation

• Conduct regular risk assessments and audits across the real estate portfolio.
• Recommend and implement risk mitigation strategies, including tenant insurance compliance, safety protocols, and loss control measures.
• Review and enforce insurance requirements in leases, vendor contracts, and loan agreements.
  
  
  

Compliance & Reporting

• Ensure compliance with all insurance-related regulatory requirements and lender obligations.
• Maintain accurate records of policies, claims, COIs (Certificates of Insurance), and renewals.
• Prepare reports and presentations for senior management and stakeholders.
  
  
  

Collaboration & Communication

• Work cross-functionally with property management, legal, leasing, and development teams to identify and manage risk.
• Provide training and guidance to internal teams on insurance-related matters.
  
  
  

Requirements

CORE COMPETENCIES:

• The ability to work effectively with others and to add value within the dynamics of the Company’s group endeavor. Tangible behaviors include trust, healthy conflict, active commitment, peer-to-peer accountability and a focus on the results. Establish healthy and respectful working relationships with all shareholders and customers sharing knowledge and support, contributing to team goals, and collaborating to solve problems.
• Legacy Mindset: Thinks long-term, protects organizational heritage, and contributes to a lasting impact.
• Transparency: Demonstrates openness in communication and decision-making; fosters trust across the organization.
• Communication Skills: Effective communication skills include professionalism, active listening, adaptability, and collaboration.
• Problem Solving: Ability to accurately analyze situations and reach productive decisions based on informed judgment that relies on knowledge, experience, facts and data.
• Initiative: Ability to proactively identify and address customer needs, anticipate potential issues, and take action to resolve problems within the framework of the Company’s processes and procedures; demonstrates a willingness to go above and beyond standard duties to ensure positive experience.
• Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
  
  
  

CORE VALUE BASED COMPETENCIES:

Integrity

• Acts with honesty and ethical judgment, even under pressure
• Accepts responsibility for actions and communicates transparently
• Upholds professional and organizational standards in all interactions
  
  
  

Trust

• Builds strong, respectful relationships across all levels
• Demonstrates consistency, reliability, and follow-through
• Maintains confidentiality and handles sensitive information with care
  
  
  

Impact

• Takes initiative to drive meaningful, results-oriented work
• Aligns personal goals with organizational priorities
• Influences and inspires others to contribute to shared success
  
  
  

Legacy

• Honors the Company’s history and values in decision-making
• Acts as a steward of culture while planning for the future
• Mentors others and contributes to long-term organizational success
  
  
  

PHYSICAL DEMANDS:

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties at outlined above.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

About Metronational

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Work Places
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places To Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite