What are the responsibilities and job description for the IT Operations Manager position at metron?
About Metron
Metron is an employee-owned company dedicated to delivering innovative solutions for the most challenging national security problems. For over 40 years, our principled approach to problem-solving has yielded creative solutions at the intersection of advanced mathematics, computer science, physics, and engineering. Our people are leaders in their technical fields and are passionate about solving challenging problems. We look for individuals who share this same passion and can apply their experience in real-world settings.
We are seeking an IT Operations Manager to serve as the technical lead for our IT infrastructure and support services. This highly visible, on-site role manages a hybrid (on-prem and cloud) environment with strict compliance requirements. The ideal candidate is a self-motivated, fast learner who embraces new challenges. This person is also adaptable, security-minded, and driven to continuously improve IT operations and the end-user experience.
Key Responsibilities
- Lead day-to-day IT operations across on-prem and cloud environments, ensuring the security and reliability of infrastructure and services
- Manage team of 10 individuals (Help desk, Network Engineers, etc.) and ensure hiring, training, and performance metrics are routinely met
- Own and deliver IT projects from planning through execution across the organization
- Lead disaster recovery and business continuity operations, including backups, testing, incident response, and coordination with leadership
- Enforce security controls and ensure compliance with CMMC and related standards
- Manage technical compliance activities such as patching, system hardening, access controls, and audit preparation
- Oversee IT service platforms and Helpdesk Team; Mentor junior staff and provide hands-on troubleshooting guidance
- Manage vendor relationships, always looking for ways to optimize cost and performance
Required Qualifications
- Experience in cleared or highly regulated environments
- Strong communication skills with the ability to translate technical concepts to non-technical stakeholders
- U.S. citizenship; ability to pass a background check
- Active or eligible for Top Secret security clearance
- Bachelor’s degree in a related field or equivalent relevant experience
Desired Qualifications
- 10 years of IT operations, systems, or network administration experience, including leadership or senior technical responsibilities
- Experience with Windows 11, Windows Server, Ubuntu, RHEL, macOS, iOS, and/or Android operating systems
- Hands-on experience with Active Directory, networking, virtualization (Nutanix, Hyper-V, VMware), and/or cloud platforms (Azure/M365, AWS, Oracle Cloud)
- Experience with backup and disaster recovery
- Working knowledge of NIST 800-171 and cybersecurity best practices
- Experience implementing security controls (patching, endpoint protection, vulnerability remediation, access management)
- Audit support or policy writing experience is preferred
- Excellent troubleshooting skills and ability to perform under pressure
- Certifications such as Security , CISSP, Network , or ITIL are a plus
Location
Reston, VA (On-site)
Employment is contingent upon successful completion of a security investigation and eligibility for access to classified information.
Metron is an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religious, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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