Clinic Support Specialist (CSS)

About Us

The What and When: Quality Care 1st

At New Beginnings Pediatric Therapy we strive to put our patients first. We are always available for questions, concerns, or problems that may arise. New Beginnings Pediatric Therapy offers an atmosphere that encourages developmental growth, habilitation of new skills, and rehabilitation of lost or regressed skills. At New Beginnings we value integrity, honesty, a drive for excellence, family friendliness, confidentiality and professional excellence. We also strive to obtain these values in our personal and business life. We demonstrate our “patient first” mind set by the high quality of knowledge, skills, and abilities we utilize with our patients. Each therapists at New Beginnings Pediatric Therapy has at least 10 years of pediatric specific therapy experience!!

The Why: Our Story
New Beginnings is a family owned and operated business. Owners, Kevin and Keara Everley have the experience and education needed to support their therapist’s needs. They have first hand experience from a parent’s perspective as their son received weekly Occupational Therapy through First Steps and continues to receive services through home health. Keara Everley is a certified Speech and Language Pathologist and has first hand experience with First Steps and home health as a working therapist. Kevin Everley graduated as an Industrial/Organizational Psychologist from EKU, which has given him both education and experience in the field of human resources. Together, this husband-wife team has all the key ingredients for a successful therapist and family-first business: education, experience and first hand perspective.

Position Summary:

The Clinic Support Specialist (CSS) plays a vital role in ensuring a seamless experience for our clients, families, and clinical team. This position is responsible for front office operations, client communication, and administrative support to maintain efficient clinic flow.

Schedule:

This is a part-time position requiring availability on Mondays, Wednesdays, and Fridays during clinic operating hours.

Key Responsibilities:

·         Greet and check in clients and families, ensuring a positive and welcoming experience

·         Manage incoming calls, messages, and general inquiries

·         Coordinate scheduling within the EMR system and communicate with clinical staff

·         Support intake processes and collaborate with the intake team as needed

·         Assist with insurance-related tasks, including verifying benefits and handling authorizations

·         Maintain accurate and timely documentation in all systems

·         Monitor clinic flow and communicate client arrivals to staff promptly

·         Address and de-escalate client concerns professionally, escalating when appropriate

·         Support general administrative duties to ensure clinic efficiency

Qualifications:

·         Associate’s degree required; bachelor’s degree preferred

·         1-3 years of relevant experience in a medical, therapy, or administrative setting preferred

·         Strong organizational and multitasking skills

·         Excellent communication and customer service skills

·         Ability to work in a fast-paced environment while maintaining professionalism

·         Experience with children, &/or children with disabilities 

·         Experience with EMR systems and insurance processes is a plus

·         Quick study and eager to learn 

·         Demonstrate a self-initiative spirit 

·         Proficiency in Microsoft Office 365 required 

What We Offer:

·         Supportive, team-oriented work environment

·         Opportunity to grow within a multidisciplinary organization

·         Meaningful work making a difference in children’s lives