Enhanced Care Coordinator

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Enhanced Care Coordinator is responsible for coordinating and/or providing services to individuals with intellectual and developmental disabilities (IDD) residing in an institution (i.e., state supported living center or nursing facility) who are transitioning to a community Medicaid waiver program or community Intermediate Care Facility (ICF/IDD). The Enhanced Care Coordinator also provides assistance in accessing medical, social, educational, and other appropriate services and supports that will help an individual achieve quality of life and community participation acceptable to the individual or Legally Authorized Representative (LAR) on the individuals behalf.

Essential Duties And Responsibilities

• The essential functions listed here are representative of those that must be met to successfully perform the job.
• Identifies available community living options, services and supports to assist individuals to successfully live in the community.
• Coordinates educational activities for service coordinators and other Local Authority (LA) staff about available community services and about strategies to avoid nursing facility placement.
• Reviews admissions to nursing facilities for individuals with IDD to ensure that community living options, services and supports that could provide an alternative to the nursing facility have been explored.
• Provides intensive support to ensure an individuals transition to the community to prevent admission or re-admission to an institution.
• Provides increased coordination and interaction with an institutions interdisciplinary team and the assigned relocation specialist, as appropriate to the individuals needs and situation.
• Ensures that individuals receive timely assessments of behavioral, medical, nursing, specialized therapies and nutritional management needs, as necessary and as indicated on the individual service plan.
• Conducts service plan team meetings quarterly, or more frequently if there is a change in an individuals needs or if requested by the individual or LAR.
• Conducts monthly face-to-face visits with an individual and monitors the delivery of all services and supports while the individual is in an institution and after the individual has transitioned into the community.
• Performs other duties as assigned.
  
  

Competencies

• The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Ability to adjust to changing expectations and coordinate complex services and supports.
• Client-service orientation with a strong focus on delivering exceptional customer service.
• Highly developed organization skill with the ability to multi-task and effectively prioritize job duties.
• Ability to function in a fast-paced environment.
• Perceptive with great attention to detail to ensure accuracy in processing, analyzing, auditing, and reviewing data.
• Able to handle confidential and proprietary information appropriately.
• Ability to interact and communicate with all employee levels within the organization.
• Ability to work independently or in a team environment.
• Effective problem-solving skills
• Ability to understand the implications of new information for both current and future problem-solving and decision making.
• Knowledge of Laws, Regulations, and Policies & Procedures including, but not limited to:
• Appropriate Local Authority (LA) policies, procedures, and standards;
• Local Authority requirements regarding service coordination and case management;
• Plan of services and supports development and implementation;
• Person-directed planning consistent with DADS Person Directed Planning and Family Directed Planning Guidelines for Individuals with Intellectual and Developmental Disabilities;
• Permanency planning;
• Crisis prevention and management, monitoring, assessment, and service planning and coordination;
• Community support services availability and management; and advocacy for individuals.
  
  

Qualifications

EDUCATION AND EXPERIENCE:

• Required: Bachelor's or advanced degree from an accredited college/university.
• Preferred: Bachelor’s or advanced degree from an accredited college/university in the field of social, behavioral, human services. Required: One year of experience working with Intellectual Developmental Disability Population or Dually Diagnosed (IDD/MH).
• OR
• Master's degree in social, behavioral, and human services with 0 years of experience
  
  

Mathematical Skills

• Basic math skills required.
  
  

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
  
  

Computer Skills

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
  
  

Certifications, Licenses, Registrations

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
• Additional licensure as appropriate to Degree.
  
  

Benefits Information And Perks

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits
  
  

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please