Human Resources Director

About Us:

Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients. We are a rapidly growing organization transforming the contract security industry and we need talented, committed and determined individuals to help us carry out our mission. Our environment is dynamic, committed to “dedicated service delivery” to our clients and a “best in class” employee experience for our thousands of security and LP officers. We are a trusted provider of Retail Loss Prevention solutions, offering a comprehensive range of security officer services.

Job Summary:

We are seeking a results-driven Director of Human Resources – Northeast/Southeast Regions to lead and elevate HR operations across a large-scale, multi-site retail workforce. This is a high-impact leadership role focused on supporting frontline employees, driving compliance, and partnering with operational leaders to align HR strategy with business outcomes.

As a strategic HR business partner, you will oversee a diverse team and workforce across the NE and SE regions, leading initiatives that promote retention, workforce development, and high performance in a fast-paced, hourly-based retail environment. You will bring a hands-on leadership style to managing complex employee relations, enhancing HR compliance practices, and fostering an inclusive, people-first culture.

This role is ideal for a HR leader with deep experience in multi-unit retail environments, a passion for developing people, and the operational expertise to support high-volume, decentralized teams.

Key Responsibilities:

• Lead the regional HR function for multiple high-volume retail locations, ensuring HR alignment with business priorities.
• Ensure full compliance with all federal, state, and local labor laws across sites, including auditing, documentation, and risk mitigation.
• Provide strategic and tactical guidance on employee relations, investigations, coaching, and performance management, ensuring fairness and consistency.
• Collaborate with retail operations leadership to optimize workforce planning, recruiting, onboarding, and scheduling for hourly associates.
• Drive the implementation of HR policies, training, and communication strategies that promote workplace safety, engagement, and performance.
• Champion total rewards programs and ensure consistent, equitable administration of compensation, benefits, and employee recognition initiatives.
• Lead engagement and retention strategies tailored to frontline retail staff; build morale, reduce turnover, and support internal career growth.
• Influence and advise senior leadership by delivering insights, reporting, and recommendations that shape business and HR strategy.
• Manage, develop, and coach a regional HR team to support ongoing operational and talent needs.
• Travel as required throughout the Northeast and Southeast regions.

Qualifications:

• Retail HR experience is required — preferably in a high-volume, multi-location environment.
• 5 years of HR leadership experience in a multi-site retail environment with a strong focus on compliance, employee relations, and frontline workforce support.
• Demonstrated ability to lead HR initiatives across decentralized operations and support field-level teams.
• Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree or HR certification (SHRM-CP/SCP, PHR/SPHR) strongly preferred.
• Strong command of employment law and HR compliance best practices.
• Proven experience developing scalable HR programs that support hourly teams and drive operational excellence.
• Exceptional communication, coaching, and interpersonal skills.
• Willingness and ability to travel across the assigned region.
• Must successfully complete a comprehensive pre-employment screening process.

Metro One is an Equal Opportunity Employer committed to embrace diversity.