Workforce Scheduling Administrator – Security Operations

Workforce Scheduling Administrator- Operations (Onsite)

About Us:

Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients. We are a rapidly growing organization transforming the contract security industry and we need talented, committed and determined individuals to help us carry out our mission. Our environment is dynamic, committed to “dedicated service delivery” to our clients and a “best in class” employee experience for our thousands of security and LP officers.

Job Summary:

Are you highly organized with a talent for scheduling and a strong customer service mindset? We are looking for a Workforce Scheduling Administrator- Operations to play a key role in managing employee schedules and serving as a central point of contact for staff support. This role is ideal for someone who thrives in a fast-paced environment and takes pride in helping people and solving problems in real time.

Key Responsibilities:

• Scheduling: Create, update, and manage employee schedules across multiple teams, ensuring coverage and alignment with business needs.
• Customer Service: Act as the first point of contact for employees regarding scheduling questions, changes, and time-off requests—delivering clear, timely, and respectful communication.
• System Management: Enter and maintain accurate data in scheduling and workforce management systems such as Kronos, UKG, or similar platforms.
• Problem Solving: Handle real-time adjustments to schedules due to callouts, emergencies, or last-minute needs, while maintaining smooth operations.
• Coordination: Collaborate with supervisors, planners, and other team members to ensure workforce efficiency and compliance.
• Reporting: Generate and review scheduling and attendance reports to identify gaps, trends, or areas for improvement.

Qualifications:

• Must have high volume scheduling.
• Minimum of 3 years of experience in high volume scheduling, operational support, or a customer service-related role.
• Experience with workforce or scheduling tools (Kronos, UKG, or similar) preferred.
• Excellent interpersonal and communication skills with a strong service orientation.
• High attention to detail and ability to manage multiple tasks in a fast-paced setting.
• Strong problem-solving skills and a calm, professional demeanor under pressure.
• Bachelor’s degree
• Must be able to pass pre-employment screening and meet applicable requirements.

Metro One is an Equal Opportunity Employer committed to embrace diversity.