What are the responsibilities and job description for the Dispatch and Charter Bus Sales position at Metro Livery?
Company Description Metro Livery is a Nashville-based transportation company providing dependable, high-quality rides throughout Tennessee at competitive prices. The company offers a diverse fleet, including black cars, vans, charter buses, and party buses for corporate travel, airport transfers, weddings, tours, and special events. With a long history of working with thousands of corporate travelers across various industries, Metro Livery emphasizes professionalism, punctuality, and exceptional customer service. Team members combine deep knowledge of the local area with a strong customer focus to deliver smooth, comfortable journeys for individuals and groups.
Role Description This is a full-time, on-site Dispatch and Charter Bus Sales role based in Nashville, TN. The role is responsible for managing daily dispatch operations, including scheduling drivers, assigning vehicles, and monitoring trips to ensure on-time performance and safe, efficient service. The position also focuses on charter bus sales, responding to inquiries, preparing quotes, closing bookings, and maintaining relationships with corporate, group, and event clients. Day-to-day tasks include coordinating with drivers and operations staff, updating trip information in dispatch systems, handling customer calls and emails, and resolving service issues in real time. The role collaborates with the wider team to optimize fleet utilization, support tours and roadshows, and uphold Metro Livery’s standards for reliability and customer care.
Qualifications
Role Description This is a full-time, on-site Dispatch and Charter Bus Sales role based in Nashville, TN. The role is responsible for managing daily dispatch operations, including scheduling drivers, assigning vehicles, and monitoring trips to ensure on-time performance and safe, efficient service. The position also focuses on charter bus sales, responding to inquiries, preparing quotes, closing bookings, and maintaining relationships with corporate, group, and event clients. Day-to-day tasks include coordinating with drivers and operations staff, updating trip information in dispatch systems, handling customer calls and emails, and resolving service issues in real time. The role collaborates with the wider team to optimize fleet utilization, support tours and roadshows, and uphold Metro Livery’s standards for reliability and customer care.
Qualifications
- Experience in dispatch, transportation coordination, or fleet operations, with the ability to schedule trips and manage driver and vehicle assignments effectively.
- Skills in sales, customer service, and account management to handle charter bus inquiries, prepare proposals, and build long-term client relationships.
- Strong communication, interpersonal, and problem-solving skills to interact with customers, drivers, and team members and resolve issues quickly.
- Organizational and time-management skills, including attention to detail, multi-tasking under time pressure, and accurate documentation of trips and bookings.
- Comfort with computer systems and dispatch or CRM software, along with basic proficiency in email, spreadsheets, and other office tools.
- Knowledge of the Nashville area and regional routes, or willingness to learn them, to support efficient routing and realistic trip planning.
- Ability to work in a fast-paced, on-site environment, including occasional evenings, weekends, or holidays based on operational needs.
- Previous experience in passenger transportation, charter bus services, or hospitality is preferred; high school diploma or equivalent required, additional education in business or logistics is a plus.