Automotive Service Advisor

Job Overview

We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will ensure a positive customer experience, guiding clients through the service process from initial inspection to vehicle pickup. You will coordinate with technicians, manage service orders, and promote additional services through effective upselling—all while maintaining transparency and professionalism. If you thrive in a lively environment and possess a passion for automotive excellence, Metro Ford is the perfect opportunity to accelerate your career in auto service management!

Responsibilities

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
• Explain repair procedures, estimated costs, and timelines clearly to ensure customer understanding and satisfaction
• Use estimating software to prepare accurate service estimates and facilitate approval processes
• Coordinate with technicians to prioritize repairs, track progress, and ensure timely completion of services
• Upsell additional maintenance or repair services based on vehicle diagnostics and customer needs
• Maintain detailed service writing records, including work performed, parts used, and recommended future services
• Communicate effectively with clients regarding vehicle status updates and answer any questions promptly
• Promote dealership services by educating customers on vehicle care and maintenance plans
• Foster strong client relationships through excellent customer service and clear communication

Qualifications

• Proven experience as an automotive service advisor or in a similar auto service management role; dealership experience is highly preferred
• Excellent customer service skills with the ability to communicate technical information clearly to clients
• Ability to upsell services confidently while maintaining integrity and transparency
• Valid driver’s license
• Strong organizational skills with attention to detail in managing multiple service orders simultaneously

Join us in delivering exceptional automotive care! We value energetic professionals who are eager to grow their careers while providing outstanding service. If you’re passionate about cars and excel at client communication combined with mechanical insight—apply today!

Pay: $5,500.00 - $10,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $5,500 - $10,000