What are the responsibilities and job description for the Regional Esports Community Manager position at Metro Esports?
About Us
Metro Sports & Entertainment Group is a digital sports and media company focused on using gaming and esports to attract, engage, and educate a diverse community.
We specialize in building and operating esports and STEM facilities inside community organizations like the YMCA, creating spaces where gaming, education, and community come together.
We currently operate facilities across Pennsylvania and New York, including Doylestown, Warminster, Fairless Hills, Glenside, West Chester, Pittsford, and Rochester, with continued expansion underway.
Our mission is simple: create access to gaming and STEM education, and build bridges between play, learning, and career pathways.
About the Opportunity
Metro Esports is expanding in the Rochester region — and we’re looking for someone with local insight, passion, and leadership skills to help shape what we’re building.
As Regional Esports Community Manager, you'll oversee the day-to-day operations of our facilities located inside YMCA branches, while developing programs, events, and experiences that connect the local gaming and STEM community.
A cornerstone of this role will be local engagement: forging relationships with YMCA leadership, schools, and community organizations, understanding local needs and opportunities, and tailoring programs that resonate with and support the Rochester community. Your efforts will lay the groundwork for long-term growth, sustained integration, and lasting impact.
Directly reporting to the VP Operations and Senior Project Manager, this is a high-responsibility, high-ownership role. You’ll lead teams, manage daily operations, support partner initiatives, and drive community development — all while helping Metro Esports establish deeper roots in your area. It is highly collaborative with various stakeholders, leaders, and teams.
Key Responsibilities
Community Development and Engagement
- Lead efforts to nurture and grow the esports communities across our New York venues, tailoring unique experiences to the local culture of each site.
- Develop and manage community programs, tournaments, scholastic esports activities, and special events.
- Actively engage with guests and participants to build a vibrant, welcoming community.
- Forge strong partnerships with YMCA leadership, local schools, and community organizations.
- Support the design and delivery of scholastic esports and STEM programming in collaboration with YMCA partners.
- Represent Metro at meetings and outreach events, becoming a recognized community presence.
Operations
- Operate gaming lounges during assigned shifts, overseeing daily guest experience, safety, and setup.
- Manage rental bookings, birthday parties, program logistics, and equipment upkeep.
- Ensure facilities operate efficiently, safely, and according to Metro’s operational guidelines.
- Work with VP Operations to hire, train, and schedule Game Lounge Operators and Instructors.
- Provide daily support, coaching, and accountability to staff teams.
- Communicate Metro initiatives clearly and consistently across the team.
- Plan and execute tournaments, leagues, camps, and educational programs.
- Contribute to content creation, including photos, videos, and storytelling for social media and internal platforms.
- Innovate new event ideas based on community needs and Metro’s broader goals.
What We’re Looking For
- Prior experience managing teams, operations, or community programs.
- Ability to work independently, prioritize tasks, and maintain high standards under pressure.
- Understanding of popular esports ecosystems and current gaming trends.
- Strong organizational, communication, and problem-solving skills.
- Professional, approachable demeanor
- A proactive mindset with accountability for results and community impact.
Preferred but not required:
- Experience running esports tournaments, scholastic programs, or community events
- Strong connection to the local gaming, esports, or tech-education scene.
- Familiarity with YMCA environments or other youth-focused organizations.
Why Join Metro
This role offers a unique opportunity to join a growing startup at the intersection of esports, STEM education, and community development.
You’ll have the ability to directly influence how gaming and tech programming evolves in Rochester.We also offer:
- Some hybrid/remote work potential for administrative and planning hours
- A fast-paced environment with high levels of ownership and creative input
- Flexible scheduling options when possible
- Opportunities for professional growth and advancement
- Pay every Friday
It’s a role for builders, leaders, and those passionate about shaping the future of gaming and education at the community level.
Location: Rochester, NY (with oversight of upcoming additional NY locations)
Type: Full-time
Compensation: Starting at $3,200 per month
Job Type: Full-time
Pay: $3,200.00 per month
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Briefly describe your interest or experience in esports, gaming, or related areas. This could include personal gaming experience, involvement in gaming communities, events, or any relevant skills. Bullet points are fine or a short paragraph.
Work Location: In person
Salary : $3,200
