What are the responsibilities and job description for the Esports Lounge Operator position at Metro Esports?
About Us:
Metro Sports & Entertainment Group is a digital sports and media company with a laser focus on leveraging the viral popularity of gaming and esports to attract, engage, and educate a broad and diverse community. Our facilities feature an array of next-gen gaming consoles, Gaming PCs, and dedicated team spaces designed to deliver an exceptional experience for learning, competition, creativity, and safe-space recreation. Metro currently has locations in: Doylestown, PA; Warminster, PA; Fairless Hills, PA; Glenside, PA; West Chester, PA, Pittsford, NY; and Rochester, NY. Two goals drive us:to create access and build bridges. We create access by understanding how to engage all demographics within the gaming space, then leverage that knowledge to craft experiences that welcome them and cultivate their talents. We build bridges by harvesting the passions those communities have for esports to introduce them to the power of careers in STEM. We then help them gain the skills needed to enter those fields.
About the Role:
The Esports Lounge Operator is a pivotal role at Metro Esports, tasked with managing the daily experience of our esports lounge. This includes ensuring the lounge is well-maintained, games are up to date, and a positive, inclusive atmosphere is upheld. The operator plays a crucial role in maintaining our commitment to creating a safe and engaging space for our gaming community.
Key Responsibilities:
- Greet guests warmly and oversee the intake process, making everyone feel valued and well-informed.
- Regularly update and maintain gaming equipment, including consoles and PCs.
- Monitor the lounge to ensure it remains clean, orderly, and compliant with established rules. Reset gaming stations following use, ensuring equipment is sanitized and well-organized.
- Enforce lounge rules to foster a respectful and safe environment for all guests.
- Provide support and answer queries to enhance the overall guest experience.
- Address technical issues and communicate any needs for equipment repairs to management.
- Execute opening and closing procedures, manage server settings, and prepare all gaming stations for use.
- Educate guests, particularly parents, on programming, equipment, and policies.
Qualifications:
- A genuine passion for gaming with a broad knowledge of video games across various platforms.
- Exceptional organizational and multitasking abilities.
- Excellent interpersonal and customer service skills.
- Experience in customer service, program management, or a similar role is preferred.
- Must be dependable, timely, and responsible, with keyholder experience.
- Proficiency in technology and software relevant to gaming and lounge management.
Compensation
- $15/hr standard rate for 10-20hrs per week (varies seasonally)
- Additional Opportunities for Esports Lounge Operators:
- - Weekend Birthday Parties & Facility Rentals ($20/hr)
- - Leagues, School Programs, Courses, etc ($20/hr)
- - Summer Camps and School-Day-Off Camps
How to Apply:
Candidates interested in joining our team should send their resume and a cover letter that showcases their enthusiasm for gaming and any related experience.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- Evening shift
- Weekends as needed
Application Question(s):
- Briefly describe your interest or experience in esports, gaming, or related areas. This could include personal gaming experience, involvement in gaming communities, events, or any relevant skills. Bullet points or a short paragraph is fine.
Ability to Commute:
- West Chester, PA 19380 (Required)
Work Location: In person
Salary : $15 - $20
