Lawrence Branch - Branch Supervisor

Metro Credit Union is seeking a motivated and experienced Sales and Service Supervisor to help lead our Lawrence, MA branch. In this role, you'll work closely with the Branch Manager and Assistant Branch Manager to oversee daily operations, support team development, and ensure exceptional service for our members.

This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about helping others achieve financial success. If you're ready to take on a leadership role and grow your career with Metro Credit Union, we encourage you to apply.

Please note this position requires fluency in both English and Spanish

Key Responsibilities

• Manage branch operations including opening and closing procedures.
• Provide approvals and system overrides for transactions exceeding employee limits.
• Train and coach new team members on products, services, and procedures.
• Support implementation and testing of new standard operating procedures and equipment.
• Handle a wide range of member transactions such as deposits, withdrawals, loan payments, and cash advances.
• Maintain accuracy in balancing individual work, vault cash, recyclers, and ATMs.
• Open consumer deposit accounts and conduct loan interviews based on member needs.
• Ensure all account and loan documentation is complete and compliant.
• Resolve member inquiries and service issues with professionalism and care.
• Promote Metro’s products and services through effective cross-selling and referrals.
• Lead the team in the absence of branch leadership.
• Participate in the Universal Service program, supporting other departments and achieving program goals.

Supervisory Duties

• Oversee Sales & Service Representatives when the Branch Manager and Assistant Branch Manager are unavailable.

Qualifications

Education and Experience

• High school diploma or equivalent preferred.
• Minimum of 3 years of banking experience strongly preferred.
• Prior supervisory experience strongly preferred.

Skills and Abilities

• Proficient with computers, web browsers, and office software.
• Strong customer service and communication skills.
• Ability to work independently and handle pressure.
• Detail-oriented with a focus on accuracy.
• Skilled in conflict resolution and de-escalation.
• Comfortable working with individuals from diverse backgrounds.

Compensation Disclosure:

$23.79 - $32.19/hr.

The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Comprehensive Benefits:

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
• Sales Incentives; annual retention bonus vesting program
• Three weeks paid vacation; 11 paid holidays
• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement.  Metro contributes 3% regardless of employee’s contribution
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
• Discounts on Pet Insurance

• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
• Exceptional training program (classroom, on-the-job, and mentoring) 
• Stable and growing organization

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.

Salary : $24 - $32