What are the responsibilities and job description for the Senior Learning & Development Partner position at Metro Credit Union?
Why This Role Exists
Metro is looking for a versatile learning professional who can turn business needs into practical solutions that help employees build capability, navigate change, and perform with confidence.
In this role, you'll consult with leaders, design and facilitate learning, strengthen systems and process readiness, and create resources employees can use in the flow of work. Onboarding is an important focus, alongside employee development, change initiatives, and organization-wide capability building. You'll also use emerging technology, including AI, to improve how learning is created, delivered, and applied.
What You’ll Own
You’ll own learning solutions from discovery through delivery and improvement, with a particular focus on onboarding, systems readiness, and employee capability. You’ll balance hands-on facilitation and design with strategic consultation, helping leaders identify the right response to business and performance needs.
What You'll Do
Use AI-enabled tools responsibly to improve learning design, content development, research, analysis, and workflow efficiency while applying sound judgment and protecting confidential information.
Required Qualifications
$76,100 - $93,000 annually
The salary range listed provides a general expectation for the role. Final compensation is based on a variety of factors, including but not limited to experience, skills, education, certifications, internal equity, and market conditions. Compensation decisions are made in alignment with business needs and the qualifications of each candidate.
This position is not eligible for visa sponsorship.
Our Benefits
We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.
Click here to learn more about our benefits package and employee perks.
Ready to Make an Impact?
At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.
About Metro Credit Union
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
Metro is looking for a versatile learning professional who can turn business needs into practical solutions that help employees build capability, navigate change, and perform with confidence.
In this role, you'll consult with leaders, design and facilitate learning, strengthen systems and process readiness, and create resources employees can use in the flow of work. Onboarding is an important focus, alongside employee development, change initiatives, and organization-wide capability building. You'll also use emerging technology, including AI, to improve how learning is created, delivered, and applied.
What You’ll Own
You’ll own learning solutions from discovery through delivery and improvement, with a particular focus on onboarding, systems readiness, and employee capability. You’ll balance hands-on facilitation and design with strategic consultation, helping leaders identify the right response to business and performance needs.
What You'll Do
- Partner closely with the Manager, New Hire & Early Career Programming to strengthen and deliver components of Metro's onboarding experience.
- Facilitate engaging systems training and learning experiences in classroom, virtual, and blended environments.
- Design, evaluate, and redesign learning programs based on business outcomes, employee performance, and evolving organizational needs.
- Consult with leaders and subject matter experts to identify business, capability, and performance needs; influence learning priorities; and recommend the right solution, whether that involves training, process improvement, tools, role clarity, or another organizational response.
- Apply adult learning principles and instructional design best practices to create learning experiences that drive retention and application.
- Create facilitator guides, participant materials, job aids, digital resources, and reinforcement tools.
- Support learning technology adoption and recommend approaches that improve the learner experience.
- Measure learning effectiveness, gather feedback, analyze results, and make data-informed improvements.
- Build strong relationships across the organization and contribute to cross-functional projects, initiatives, and change efforts.
- Employees can apply what they learn with confidence in their roles.
- Programs improve based on business results, learner feedback, and performance data.
- Leaders view you as a trusted partner who brings practical solutions, not just training.
- Onboarding and key change initiatives launch smoothly and support employee readiness.
- You enjoy combining facilitation, design, consultation, and relationship building.
- You are curious, adaptable, and comfortable working through change and ambiguity.
- You want visible ownership and the opportunity to influence how learning happens across an organization.
Use AI-enabled tools responsibly to improve learning design, content development, research, analysis, and workflow efficiency while applying sound judgment and protecting confidential information.
Required Qualifications
- At least five years in Learning & Development, Training, Talent Development, Organizational Development, or a related field.
- Experience using AI-enabled tools responsibly to improve learning design, content development, research, analysis, or workflow efficiency.
- Minimum 5 years of progressive experience in Learning & Development, Training, Talent Development, Organizational Development, or a related discipline.
- Experience facilitating instructor-led learning in classroom, virtual, or blended environments.
- Experience designing and delivering learning programs that support business objectives and employee development.
- Strong presentation, communication, and relationship-building skills.
- Ability to manage multiple projects and priorities while maintaining strong attention to detail and follow-through.
- Comfort working with leaders, stakeholders, and subject matter experts across multiple business functions.
- Ability to analyze information, identify needs, and recommend practical solutions to performance and capability challenges.
- Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.
- Background supporting enterprise onboarding programs or new-hire development.
- Skilled in facilitating systems, process, or technology training.
- Familiarity with learning management systems, digital learning platforms, or learning technology implementations.
- Ability to evaluate learning effectiveness and use data to inform improvements.
$76,100 - $93,000 annually
The salary range listed provides a general expectation for the role. Final compensation is based on a variety of factors, including but not limited to experience, skills, education, certifications, internal equity, and market conditions. Compensation decisions are made in alignment with business needs and the qualifications of each candidate.
This position is not eligible for visa sponsorship.
Our Benefits
We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.
Click here to learn more about our benefits package and employee perks.
Ready to Make an Impact?
At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.
About Metro Credit Union
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
Salary : $76,100 - $93,000