What are the responsibilities and job description for the Financial Solutions & Resolution Intern position at Metro Credit Union?
About The Summer Internship Program
Our Summer Internship Program is a structured, immersive experience designed to provide meaningful, resume‑building exposure to credit union operations, professional development, and community impact. The program runs 10 weeks, starting June 8th. Please note, to be considered, candidates must be currently enrolled in a college or university program and have full availability for the entire program, as the experience builds week to week through training, hands‑on learning, and project work.
What The Program Includes
Charged off Share Account Boarding:
We’re looking for motivated, detail‑oriented individuals who are excited to learn and grow in a fast‑paced, people‑focused environment.
Education & Experience
This is more than a summer job, it’s an opportunity to:
$20/hr.
The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role.
Our Summer Internship Program is a structured, immersive experience designed to provide meaningful, resume‑building exposure to credit union operations, professional development, and community impact. The program runs 10 weeks, starting June 8th. Please note, to be considered, candidates must be currently enrolled in a college or university program and have full availability for the entire program, as the experience builds week to week through training, hands‑on learning, and project work.
What The Program Includes
- Structured onboarding and orientation, including systems training, workplace readiness, and program expectations
- Hands‑on work experience in an assigned branch or department, supporting day‑to‑day operations and member service
- Two one‑day departmental rotations, allowing interns to explore different areas of the organization and potential career paths
- Interactive learning sessions and workshops focused on transactions, systems, presentation skills, and professional development
- A summer project designed to encourage critical thinking, innovation, and real‑world problem solving, culminating in a final presentation
- Networking opportunities with leaders, team members, and fellow interns
- Participation in a community service activity, reinforcing our commitment to giving back
Charged off Share Account Boarding:
- Accurately board charged-off share accounts into the loan servicing system, ensuring all relevant information are recorded
- Review account record to verify charge-off status and ensure completeness before boarding
- Communicate with internal departments as needed to resolve discrepancies and ensure accurate data entry
- Prepare and file VSI claims for repossessed vehicles and skipped (unlocatable) units.
- Process warranty and GAP insurance rebates claims for totaled or repossessed vehicles, coordinating with insurance providers and dealerships as needed.
- Track and follow up on outstanding claims to ensure timely processing and fund recovery
- Work closely with the financial solutions and loan servicing teams to ensure proper handling of claims and rebates.
- Communicate with automobile dealers, insurance companies, and borrowers as needed to obtain necessary documentation or clarify claim details
- Research property records, deeds, tax assessment, and other public records to confirm ownership, lien status, and value of property
- Prepare report detailing property findings, including valuation estimate
We’re looking for motivated, detail‑oriented individuals who are excited to learn and grow in a fast‑paced, people‑focused environment.
Education & Experience
- Strong analytical and problem‑solving skills
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively as part of a team
- Proficiency in Microsoft Excel and other business software tools
- Strong interpersonal skills and the ability to work with individuals at all levels of the organization
- Excellent organizational skills with strong attention to detail
- Ability to research, analyze, and clearly communicate information
- Adaptability and comfort working in a dynamic, fast‑changing environment
- Ability to manage multiple priorities and perform well under pressure
- A positive, team‑oriented mindset with initiative and self‑motivation
This is more than a summer job, it’s an opportunity to:
- Gain hands‑on experience in financial solutions and resolutions
- Build transferable professional skills
- Learn from experienced leaders in a supportive, community‑focused organization
- Make a real impact by helping members achieve financial confidence
$20/hr.
The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role.
Salary : $20