What are the responsibilities and job description for the Medical Assistant Lead position at METRO COMMUNITY HEALTH CENTER?
This position is a Federally Qualified (FQHC) Health Centered Network. As a FQHC, Metro Community Health delivers quality care to underserved populations regardless of ability to pay. Metro Community Health Center improves the wellness outcomes of patients and populations. The lead Medical Assistant role is a leader with demonstrated healthcare knowledge and leadership skill.
ESSENTIAL FUNCTIONS:
- Meet regularly with RN Administrator to ensure smooth operations in the clinical setting.
- Ensure all patient collections are correctly documented in the EHR.
- In collaboration with IT and RN Administrator, trains the MAs in proper use of the EHR and any other information systems.
- Helps to manage patient workflow to ensure timely access to care.
- Liaison between the front (PAS) and back (MAs, Providers) of integrated primary care to ensure excellent communication, high quality patient care and patient/staff satisfaction.
- Collaborate with the CHNs, CRCs, and any other social work staff on resolving registration/ (Third Party Liability (TPL) issues identified by Practice Management.
- Manages insurance related coordination of benefits issues.
- Maintain confidentiality practices and delivers Health Insurance Portability and Accountability Act (HIPAA) regulations
- Involved in Continuous Quality Improvement (CQI)
- Manages the inventory of supplies, acquisition of equipment, updating PIERS, and ordering vaccines.
- Ensures compliance with Health Resources and Services Administration, Occupational Safety and Health Administration, MCHC, and other governmental agencies policies and procedures.
- Serves on MCHC’s committees as assigned by the RN Administrator.
- Oversees and trains new and existing staff along with the RN Administrator.
- Coordinates the inventory. Ordering and supply stock maintenance of medical supplies.
- Provides PTO/LOA backup for Patient Access Specialist, Medical Records Specialist, and other clinical staff when no other resources available.
- Assist with daily appointment scheduling as needed.
- Work with MAs to ensure completion of requests for refills in a timely manner.
- Provides back up support for the medical assistant team, which includes all functions of a medical assistant.
- Assist with the training of medical assistants.
- Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
- Perform other administrative tasks and clinical care as assigned by the RN Administrator.
- Electronic Health Records (Systems) Training Essential Function
- Provides hands-on initial and on-going training on the EHR system.
- Provides feedback on EHR users’ competencies.
- Provides input into curriculum design/scripts for EHR training, including input for the development of training manuals.
- Triages patient issues, able to trouble shoot, refer and problem-solve concerns about the EHR application questions and workflow.
- Identifies opportunities for operational improvement and proposes changes to procedures.
- Performs other job-related related duties as assigned by management.
POSITION REQUIREMENTS
Education/Experience
- Current Medical Assistant certificate required.
- BLS Certification required
- Must be currently certified as a Medical Assistant with one of the following certifications: AAMA Certified Medical Assistant (CMA); American Medical Technologist Registered Medical Assistant (RMA); National Center for Competency Testing; National Certified Medical Assistant (NCMA), or National Allied Health Test Registry; Nationally Registered Certified Medical Assistant (NR-CMA)
- Five years of MA experience in a medical setting is desirable.
Skills/Abilities
- Communication (written and verbal) Medical Terminology Teamwork
- Active Listening
- Technology
- Cultural Awareness
- Conflict Resolution
- Patient Service
- Training