What are the responsibilities and job description for the Director Internal Communications, US Business position at MetLife?
Join a team shaping the future of financial well-being for millions of Americans. At the heart of our U.S. Business is a commitment to delivering trusted employee benefits and retirement solutions that empower people to live with confidence. You'll help drive strategic growth across a diverse, expanding portfolio - whether it’s developing innovative products, harnessing technology to drive customer impact at scale, advancing capital-efficient retirement solutions, or exploring new market opportunities. Here, you’ll work within an environment that combines deep industry expertise with forward-thinking investment in emerging capabilities, while making a meaningful difference in how Americans plan for their futures.
The Opportunity
The Director, Internal Communications – U.S. Business will help develop and execute internal communications strategies that inform, engage, and connect employees across MetLife’s U.S. Business. This role will partner closely with business leaders and communications colleagues to translate priorities into clear, timely, and relevant messaging across internal channels, while leading a small team responsible for day-to-day communications planning and execution. The successful candidate will be a strong writer and strategic communicator with experience supporting leadership communications, managing editorial planning, and delivering communications programs that drive understanding and engagement. This role is ideal for a collaborative, hands-on communications leader who can balance strategy and execution, develop team talent, work effectively across functions, and help ensure employees are informed and aligned during key business moments.
Key Responsibilities
The expected salary range for this position is $128,800 - $171,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
The Opportunity
The Director, Internal Communications – U.S. Business will help develop and execute internal communications strategies that inform, engage, and connect employees across MetLife’s U.S. Business. This role will partner closely with business leaders and communications colleagues to translate priorities into clear, timely, and relevant messaging across internal channels, while leading a small team responsible for day-to-day communications planning and execution. The successful candidate will be a strong writer and strategic communicator with experience supporting leadership communications, managing editorial planning, and delivering communications programs that drive understanding and engagement. This role is ideal for a collaborative, hands-on communications leader who can balance strategy and execution, develop team talent, work effectively across functions, and help ensure employees are informed and aligned during key business moments.
Key Responsibilities
- Develop and execute internal communications plans that support U.S. Business priorities, initiatives, and leadership objectives
- Draft and deliver clear, compelling content across internal channels, including leadership messages, employee updates, intranet stories, talking points, and presentation materials.
- Partner with business leaders and subject matter experts to simplify complex information, support executive and leadership communications, and lead a small team in delivering high-quality work with clarity and consistency.
- Manage editorial planning and channel coordination to ensure communications are timely, aligned, and effective during business milestones and periods of change.
- Use employee feedback, performance data, and evolving best practices to strengthen internal communications and improve engagement over time.
- 7 years of experience in internal communications, corporate communications, or employee engagement
- Strong writing, editing, and storytelling skills, with experience creating content across channels
- Demonstrated ability to lead and develop a team while partnering effectively with business leaders and cross-functional colleagues
- Strong judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
- Bachelor’s degree in communications, journalism, public relations, or a related field
- Experience integrating and operationalizing technology in communications productions and/or processes
- Time spent in financial services or a similarly regulated sector
- Creative capabilities, including video, design, or audio production
The expected salary range for this position is $128,800 - $171,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
Salary : $128,800 - $171,700