Sr. Client Services Consultant

Location - Tampa: Florida, Aurora, IL, Cary, NC

Open to internals commutable to a MetLife office

Role Value Proposition:  

MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization.  In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.  Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.    

Job Description: 

The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo-sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium.  

Functional Responsibilities:  

• Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams

• Provides exceptional customer service to support ongoing customer delivery and client satisfaction. 
• Respond to customer needs proactively 
• Leads and participates in both customer- and internal-facing presentations and meetings. 
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. 
• Participate in client account audits and strategic planning process. 
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. 
• Perform other related duties as assigned or required. 
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends. 
• Provide mentorship, guidance and training to other team members 

Essential Business Experience and Technical Skills: 

Required: 

• High School diploma 

• Expert knowledge of group products, services and systems.  

• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once 

• Ability to consistently meet tight deadlines and work under pressure 

Preferred: 

• Bachelor’s degree 

• 10 yrs. related experience 

• Prior experience in the PEO industry 

• Extensive oral/written communication skills 

• Advanced problem solving and analysis 

• Expert knowledge of group products, services and systems