What are the responsibilities and job description for the Client Services Consultant I position at MetLife, Inc?
Description and Requirements
Role Value Proposition:
Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.
Key Responsibilities:
- Overall accountability for the day-to-day administration of multiple clients, including responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
- Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting.
- Provides exceptional customer service to ongoing customer delivery and client satisfaction.
- Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
- Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
- Performs other duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
- 2-4 years of experience
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- Strong PowerPoint skills and comfort in presenting to groups
- Ability to work autonomously and manage time efficiently to meet client deadlines.
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
- High school diploma
Preferred:
- Insurance industry experience
- Bachelor's degree
The expected salary range for this position is $60,900 - $80,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Salary : $60,900 - $80,000