What are the responsibilities and job description for the Front Desk Concierge - Nickel position at methodco?
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About The Nickel Hotel
The Nickel Hotel is a design‑forward boutique hotel located on Upper King Street in Charleston’s vibrant Cannon borough neighborhood. Featuring 50 elegantly appointed rooms and suites, a lush interior courtyard, and two signature bars — the intimate Bar Daniel and the rooftop Rosemary Rose — the hotel blends calm, modern Southern style with thoughtful amenities like bike share, a stocked pantry, and serene residential‑inspired interiors. It’s a refined home base for exploring Charleston, offering skyline views, warm service, and an atmosphere centered on time well spent.
Position Overview
The Nickel Hotel is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout.
Key Responsibilities
- Welcome and assist guests with warmth, professionalism, and efficiency
- Manage check‑ins, check‑outs, and reservation inquiries
- Respond promptly to guest requests, questions, and concerns
- Monitor building access and maintain a secure, calm environment
- Conduct property walkthroughs and report any maintenance or safety issues
- Handle phone calls, emails, and guest communications
- Maintain accurate records, logs, and daily reports
- Support light administrative tasks and prepare materials for the team
- Ensure the lobby and front desk areas remain clean, organized, and guest‑ready
- Collaborate with housekeeping, maintenance, and management as needed
Qualifications
- 1 year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to remain composed, professional, and attentive during quiet or high‑pressure moments
- Comfortable working independently and making sound decisions
- Basic proficiency with reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule with availability for overnight shifts, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across Method Co. properties
- Sick time & vacation
- Health, vision, and dental benefits
Working Conditions/Environment:
- The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
- Agility in executing fast-paced movements to navigate different areas of the property efficiently.
- The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
- The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.