SAP Convergent Mediation (CM) Consultant

Title: SAP Convergent Mediation (CM) Consultant

Start Date: August 1

Location: Remote with occasional onsite visits to the client site in NJ

Duration: 6 months

Job Description:

Method360 is seeking a seasoned SAP Convergent Mediation (CM) Consultant for a direct engagement with one of the world's leading global media and entertainment companies.

The ideal candidate is a hands-on practitioner with deep configuration experience in SAP Convergent Mediation, complemented by a strong understanding of the business processes that drive mediation, charging, and billing within the SAP BRIM (Billing and Revenue Innovation Management) architecture. This is not a project management or advisory role — we need someone who has been in the trenches across multiple full-lifecycle implementations and can immediately contribute to solution design, configuration, testing, and production support.

Key Responsibilities

• Lead the design, configuration, and deployment of SAP Convergent Mediation workflows, including agent configuration (Disk Collection, Decoder, Analysis, Encoder, Interworkflow, Forwarding), route management, and data flow orchestration.
• Configure and optimize batch and real-time mediation workflows to collect, validate, normalize, enrich, and forward high-volume usage and transactional data to downstream SAP BRIM components (Convergent Charging, Convergent Invoicing, FI-CA).
• Develop and maintain business logic within Analysis agents using the CM scripting language to support complex data transformation, validation, and enrichment requirements specific to media and advertising revenue streams.
• Design and implement error detection, data deduplication, and filtering configurations to prevent revenue leakage and ensure billing accuracy across multiple content distribution and advertising platforms.
• Partner with business stakeholders, IT architects, and functional teams to translate complex billing and revenue recognition requirements into technical mediation solutions.
• Support integration design and troubleshooting between SAP CM and adjacent systems including SAP S/4HANA, SAP Convergent Charging, SAP Convergent Invoicing, and third-party content and ad delivery platforms.
• Perform system testing, regression testing, and production cutover activities, including data validation and reconciliation across the mediation-to-billing pipeline.
• Document solution designs, configuration specifications, workflow diagrams, and operational runbooks for knowledge transfer and ongoing support.
• Provide mentorship and knowledge transfer to client internal teams to build sustainable in-house capabilities.

Required Qualifications

• Minimum 5 years of hands-on SAP Convergent Mediation (by DigitalRoute / MediationZone) configuration experience across multiple full-lifecycle implementations.
• Deep understanding of the SAP BRIM architecture and how Convergent Mediation integrates with Convergent Charging (CC), Convergent Invoicing (CI), Subscription Billing, and Contract Accounts Receivable & Payable (FI-CA).
• Proven ability to design and configure CM workflows including agent setup, UDR processing, real-time and batch processing modes, and interworkflow routing.
• Strong proficiency in the CM scripting/analysis language for building custom business logic, data transformation rules, and validation routines.
• Experience configuring ControlZone platform and UI components, including execution contexts, service contexts, and pico process management.
• Demonstrated expertise in troubleshooting mediation pipeline issues, performance optimization, and data reconciliation across the billing chain.
• Experience working in media, entertainment, telecommunications, or similarly complex, high-volume billing environments with diverse revenue models (subscription, usage-based, advertising, hybrid).
• Strong communication skills with the ability to translate technical mediation concepts for business and functional stakeholders.

Preferred Qualifications

• Experience with SAP S/4HANA integration in the context of BRIM deployments.
• Familiarity with high-availability CM ControlZone cluster configurations (on-premise or cloud-based via AWS, Azure, or SAP RISE).
• Prior exposure to media industry billing models including content licensing, ad revenue, distribution rights, and streaming subscription monetization.
• SAP BRIM or related SAP certifications.
• Experience in SAP RISE or cloud migration contexts for BRIM components.
• Background in adjacent BRIM modules (Convergent Charging rating configuration, Convergent Invoicing billing document setup, or FI-CA postings and payment processing).

What We're Looking For

Beyond the technical checklist, the right person for this role brings a specific mindset:

Implementation Credibility: You've been through the full lifecycle more than once. You know what good looks like from blueprinting through hypercare, and you carry the scars and lessons that only come from real deployments.

Business Process Fluency: You don't just configure agents and workflows — you understand why the business needs the data processed a certain way. You can connect mediation design decisions to their downstream impact on billing accuracy, revenue recognition, and customer experience.

Problem Solver, Not Ticket Taker: When something breaks in the pipeline or a requirement doesn't fit the standard pattern, you dig in and figure it out. You're the person the team turns to when things get complicated.

Collaborative and Accountable: You work well across functional boundaries, communicate clearly, and take ownership of your deliverables. You leave the client better than you found them.

Method360 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and consultants.