What are the responsibilities and job description for the In Room Dining Supervisor - FORTH Atlanta position at Method Co.?
Join the team redefining luxury hospitality in Atlanta. Join FORTH.
You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?
We create that feeling, with passionate people like you.
FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.
We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.
If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.
As a Supervisor in In Room Dining, you will be responsible for creating exceptional experiences for our guests. You are responsible to ensure that all areas of the room service operation are functioning effectively, from ordering and stocking to scheduling and training staff. A Room Service Supervisor is responsible for overseeing the entire process, from start to finish.
Essential Duties and Responsibilities:
- Be familiar with the organization of the Restaurants and Lounges as well as service areas such as minibar
- Perform opening and closing duties for each shift, and check on the same for waiters
- Set trolleys and trays according to orders and standards
- Accurately record and coordinate all orders delivery and tray pick up
- Promptly answer the IRD phone as needed within 3 rings and to the Preferred standard
- Ensure clear and effective communication with the kitchen and other associates
- Be familiar with the operation of the POS System.
- Ability to understand guest needs and to handle complaints
- Ensure that hot food is maintained and delivered hot, and all cold items are delivered cold
- Ensure that trolleys and tray are promptly removed from guest rooms and corridors
- Knowledge of guest profile and special requests
- Inspect, plan and ensure that all equipment is kept clean and organized
- Check storage areas for proper supplies, organization and cleanliness
- Raise requisitions for additional supplies when needed
- Assist in training of the team
- Assist in the inventory of minibar items and ensure guest folios are charged as needed
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
