Assistant General Manager

We are currently looking for a talented Assistant General Manager for The Book Tower Detroit. The ideal AGM will match our culture, be an “out of the box” thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture. 

Our candidate must be a team player with exceptional technical and communication skills. You must love to be “hands on” and not prefer supervising from your desk. This person will need to have a good sense of project and time management skills. Strongest candidates will have a hospitality background and experience in a supervisory role. 

Key attributes of our Assistant General Manager:

• A person who enjoys a fast-paced work environment and can respond quickly and smartly.
• Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
• A person who is able to blend an authentic, unique, and personalized service with a professional approach.
• Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own.

Job Description:

• The AGM actively contributes to the overall operation of the hotel (Front Office, Housekeeping, Maintenance) by demonstrating strong leadership, organization, and understanding of brand standards.
• Operate all aspects of the property in the absence of the General Manager by following brand standards and established operating procedures as set forth by leadership.
• Assist the GM to achieve maximum profitability through active cost and labor control.
• Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times.
• Assure the highest standards of security for residents and employees.
• Facilitate all departmental work schedules.
• Conduct employee performance evaluations as prescribed.
• Ensure all team members are trained to maximize service, productivity and efficiency.
• Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
• Oversee established procedures to maximize productivity and control inventories for all departments.
• Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly.  Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
• Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
• Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses

Experience and Education:

• Minimum of 4 years management experience (preferably in the hotel/corporate suites industry) including Hotel Management roles such as, Front Desk Manager, Director of Rooms, Housekeeping Director, Director of Operations, Hotel Manager, Hotel Operations Manager.
• Business Administration Degree preferred.
• Self-started with an entrepreneurial spirit.
• Command of English Language- both spoken and written.
• Ability to access and accurately input information using a moderately complex computer system. 
• Flexibility with work schedule.
• Customer service experience required.