What are the responsibilities and job description for the Front Desk Concierge - ROOST Tampa position at Method Co.?
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About Roost Tampa
ROOST Tampa is a design‑forward, apartment‑style hotel offering a warm, residential experience in the heart of the city. Rooted in thoughtful service, elevated comfort, and Method Co.’s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel.
Explore the property: https://www.myroost.com/tampa
Position Overview
We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About Roost Tampa
ROOST Tampa is a design‑forward, apartment‑style hotel offering a warm, residential experience in the heart of the city. Rooted in thoughtful service, elevated comfort, and Method Co.’s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel.
Explore the property: https://www.myroost.com/tampa
Position Overview
We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
- Greet guests with warmth, professionalism, and genuine hospitality
- Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
- Assist guests with questions, requests, and personalized recommendations
- Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
- Handle phone calls, emails, and guest communications in a polished, timely manner
- Collaborate with housekeeping, maintenance, and management to support smooth daily operations
- Maintain a clean, organized, and guest‑ready front desk and lobby area
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Support administrative tasks, record‑keeping, and shift documentation
- 1 year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across properties
- Sick time & vacation
- Health, vision, and dental benefits
- The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
- Agility in executing fast-paced movements to navigate different areas of the property efficiently.
- The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
- The work environment characteristics describedhereinare representative of those an employee typically encounters while performing the essential functions of the position.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.