What are the responsibilities and job description for the Customer Service Representative position at Metcalf Realty?
Metcalf Realty is a trusted real estate company located at 401 W Main St, Spindale, North Carolina. Known for its commitment to providing exceptional service, the company specializes in helping clients buy, sell, and invest in properties. Metcalf Realty is dedicated to building lasting relationships through professionalism and reliability. Join a team that values customer satisfaction, transparency, and excellence in every interaction.
This is an on-site, full-time role located in Birmingham, AL, for a Customer Service Representative. The Customer Service Representative will handle daily interactions with clients by addressing inquiries, resolving concerns, and delivering exceptional service. Additional responsibilities include maintaining customer records, supporting various customer-facing processes, and assisting in overall client management activities to enhance customer satisfaction and business growth.
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Experience in improving Customer Experience and problem-solving to meet client needs
- Effective communication and interpersonal skills for client interactions
- Strong organizational and detail-oriented abilities
- Familiarity with CRM systems or similar tools is a plus
- High school diploma or equivalent required; college degree in a related field is a plus