What are the responsibilities and job description for the Help Desk Technician position at Metasys Technologies?
Print Support Specialist
Kalamazoo, MI (onsite)
4 month (Temp to Perm)
Working day- Mon -Fri 8:00 AM - 5:00 PM
Driving is required using a personal vehicle.
This position is responsible for the daily on-site support of printer devices, ensuring service level agreements are met and providing excellent customer service. The role includes technical support, printer fleet management, and on-site inventory control. Driving to offsite locations using a personal vehicle is required; mileage reimbursement is provided.
Responsibilities
- Provide daily support for network and workstation printers
- Respond promptly to customer support requests and ensure accurate, professional resolution
- Escalate complex problems to a Customer Service Technician or Integrated Account Manager as needed
- Keep customers informed on issue resolution progress
- Document all service calls and requests using TRAC Solution
- Provide end users with remote access knowledge and complete troubleshooting documentation
- Maintain and update printer fleet tools and databases
- Provide regular account updates, including fleet performance and status, to the Printer Fleet Manager or Integrated Account Manager
- Manage on-site hardware and consumables inventory
- Handle printer procurement and hot swap inventory as required
- Record and report all fleet meter reads
- Perform lifting and walking as required (no more than 50 lbs.; assistance provided when necessary)
- Adhere to business casual dress code
Requirements
- High school diploma or equivalent; additional education preferred
- IT Help Desk or technical support experience (hardware and application support)
- Strong technical knowledge of network and site-specific printers
- Excellent customer service, communication, and problem-solving skills
- Good organizational and project management abilities
- HP technical certifications preferred
- Ability to walk, stand, bend, reach, and lift objects under 50 lbs.
- Valid driver’s license and reliable personal vehicle for travel to offsite locations
Salary : $20 - $21