What are the responsibilities and job description for the Senior Backup Storage & SAN Engineer position at Metalight Solutions Inc?
Roles & Responsibilities
Administer, configure, support, and optimize Dell NetWorker backup environments.
Manage NetWorker environment setup, installation, configuration, policy management, backup operations, restore/recovery, monitoring, reporting, maintenance, updates, security, and compliance activities.
Configure, monitor, troubleshoot, and support Dell Data Domain systems, including system setup, connectivity, performance, capacity, replication, and hardware-related issues.
Independently troubleshoot backup failures, restore issues, performance degradation, connectivity problems, and infrastructure incidents.
Perform end-to-end troubleshooting across the Host Data Protection Data Domain stack.
Support backup and recovery operations across physical servers, virtualized platforms, SAN, NAS, and storage environments.
Lead incident, service request, change, and problem-management activities within SLA-driven environments.
Perform root cause analysis and implement sustainable corrective actions.
Execute changes, upgrades, patching, maintenance, and infrastructure improvements in a controlled manner.
Proactively monitor backup infrastructure, capacity, jobs, alerts, health, and performance.
Coordinate complex technical issues with Dell, Wasabi, Acronis, and other OEM/vendor support teams.
Support high availability, replication, disaster recovery, and business-continuity initiatives.
Maintain runbooks, SOPs, technical documentation, operational reports, and stakeholder communications.
Must-Have Skills:
8 years of relevant enterprise Backup / Data Protection / Storage experience
Dell NetWorker strong hands-on administration and troubleshooting
NetWorker installation, configuration, policy management, backup operations, restore/recovery, monitoring, maintenance, security, and support
Dell Data Domain hands-on system setup, configuration, monitoring, troubleshooting, capacity, replication, and performance management
Strong end-to-end troubleshooting across Host Data Protection Data Domain
Enterprise backup and recovery operations
Backup failure analysis, recovery validation, and performance troubleshooting
Linux/Unix and Windows server troubleshooting
Virtualization, SAN, NAS, and storage troubleshooting
Incident, Problem, Change, and Service Request Management
Root Cause Analysis (RCA)
SLA-driven production support experience
High availability, replication, Disaster Recovery, and Business Continuity concepts
OS patching, controlled change execution, monitoring, and infrastructure diagnostics
Strong documentation, communication, and stakeholder-management skills
Nice-to-Have Skills:
Wasabi backup / cloud storage integration experience
Acronis backup and recovery experience
Additional Dell data protection technologies and storage products
Automation or scripting experience for backup operations
Enterprise monitoring and observability tools
ITIL-based service management experience
Experience coordinating with OEM/vendor support teams for hardware and software incidents
Key Skills: Networker/PPDM/Data Domain/Cyber Vault/Avamar/Acronis and Some Python scripting language.