What are the responsibilities and job description for the Sales and Service Representative position at Metal Supermarkets?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer inquiries efficiently. Multilingual candidates are highly encouraged to apply as we value diverse communication skills.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Handle outbound calling to follow up on customer inquiries or provide additional support.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to resolve complex issues and enhance client satisfaction.
- Utilize Microsoft Office tools to manage documentation and reporting effectively.
- Demonstrate excellent phone etiquette while engaging with customers.
- Assist in cash handling processes as required, ensuring accuracy in transactions.
- Analyze customer feedback to identify areas for improvement in service delivery.
Qualifications
- Proven experience in customer service or client services, preferably in a call center environment.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in Microsoft Office applications and general computer skills.
- Experience with outbound calling and sales techniques is an advantage.
- Excellent typing skills with attention to detail for accurate data entry.
- Strong analytical skills to assess customer needs and provide effective solutions.
- Ability to work independently as well as collaboratively within a team setting.
- A positive attitude and the ability to thrive in a fast-paced environment. Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Health insurance
- On-the-job training
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Sales: 2 years (Required)
Ability to Commute:
- Theodore, AL 36582 (Required)
Work Location: In person
Salary : $14 - $16