Workforce Operations Manager

Join our Data Center Business Operations team as the Workforce Operations Manager, where you will play a critical role in ensuring our workforce scales efficiently to meet the demands of Meta’s rapidly growing infrastructure.This position executes the data center’s headcount plan, reports on progress, provides hands-on support for hiring managers and rapidly troubleshoots roadblocks. At the same time, this role systematically improves headcount execution by enhancing data quality, developing processes, delivering proactive education to hiring managers and lead efforts to deliver continuous improvement, including coordinating stakeholders. In addition to execution, coordination and continuous improvement skills, this role requires analytical and technical skills to prioritize and deliver improvement at scale.

Workforce Operations Manager Responsibilities:

• Execute the headcount plan with precision, ensuring each data center team has the correct positions available to hire
• Pivot available positions as shifting data center strategy alters the headcount plan
• Triage and resolve issues raised by hiring managers, navigating approval processes to enable business-critical changes to positions
• Report on headcount plan progress to executive leaders in the data center group
• Surface and resolve specific roadblocks. Analyze issue patterns to prioritize continuous improvement
• Manage and deliver operational improvement efforts, coordinating a network of cross-functional partners and managing a contingent worker
• Achieve reliable and systematically improving results, delivering a workforce aligned to the headcount plan
  
  

Minimum Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 8 years of professional experience in workforce planning, talent management, or operations management
• 5 years of experience driving continuous improvement initiatives
• Communication skills, with experience working with cross-functional teams and executive leaders
• Experience resolving first-of-kind issues in a time-sensitive environment
• Analytical skills, with experience leveraging data and reporting metrics to inform business decisions
• Technical skills, with experience learning new tools, identifying valuable tooling enhancement opportunities, and partnering with developers to automate and scale work
  
  

Preferred Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field
• Experience leading people and teams
• Experience working in a data center or similar operational environment
• Experience working with people or position data using workforce systems (e.g. Workday)
• Certification in project management or process improvement (e.g. Project Management Professional)
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$124,000/year to $176,000/year bonus equity benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.