Marketing Manager V

Job Description
SMB Customer Operations & Intelligence Strategist

Role Summary
The SMB Customer Intelligence & Advocacy (CIA) team is Meta's primary SMB customer listening function, serving 25,000+ members and delivering intelligence that informs product, marketing, and leadership decisions. This role is responsible for the editorial direction, creative production, and operational strategy behind the team's intelligence outputs. You'll shape how customer voice reaches internal audiences, present findings to cross-functional leadership, build stakeholder relationships, and continuously iterate on formats and delivery to drive impact. You'll partner with the Operations & Insights lead and Community Strategist while developing your own point of view and relationships across the organization.

Core Responsibilities
Intelligence Strategy & Production
● Own the editorial strategy, narrative direction, and end-to-end production of Community Intelligence Reports (monthly IN-series)
● Produce VibeCheck reports (topic-specific intelligence pieces) and support monthly Pulse reports (customer sentiment tracking)
● Evaluate how intelligence outputs are performing: Are they driving connections? Informing decisions? Propose and test new formats when something isn't landing.
● Make strategic recommendations when findings warrant it, grounded in what SMBs are saying across all report inputs
● Present intelligence findings and recommendations to cross-functional leadership audiences (product reviews, planning sessions, team readouts)
● Own insight prioritization with the Community Strategist: determining what topics need a deep dive vs. a general prompt
● Cross-reference findings with BMI research, product roadmaps, and go-to-market priorities Customer Storytelling & Creative Production
● Direct the storytelling strategy for listening session highlight reels: select moments, build narrative arcs, and package for internal product and leadership audiences
● Produce video content end-to-end using Descript (editing, sequencing, narrative construction)
● Develop and evolve the Customer Story Library (written, video, audio): identify what formats serve which audiences and iterate accordingly
● Package customer voice assets for leadership briefings, reviews, and planning sessions
● Experiment with new storytelling formats based on audience feedback and consumption patterns


Listening Session Production
● Produce each listening session as the on-call partner: manage recording, cut timing, and flow support for the hosting community manager
● Own Listening Room logistics: stakeholder invitations, calendar and chat coordination, session trackers
● Evaluate and improve session formats over time: question design, customer recruitment, internal audience development
● Build relationships with internal teams who consume session outputs and adapt delivery to their needs Activations Triage & Partner Coordination
● Own intake triage: receive, prioritize, and route activation requests through the team's intake sms smsystem (high volume)
● Manage partner alignment: coordinate scope, timelines, and expectations with requesting teams
● Propose activation types rooted in cross-functional needs, research landscape, and upcoming campaigns
● Continuously improve the triage system for efficiency and partner experience
● Coordinate execution with community managers; escalate community design decisions to Community Strategist Center of Excellence & Stakeholder Development
● Contribute actively to the Customer Excellence function: help build how customer intelligence across Meta comes together
● Own specific CoE workstreams as they take shape (monthly intelligence brief, insight-to-action tracking, format standards)
● Build and maintain relationships with cross-functional stakeholders (PMM, BPM, Product, Sales Enablement) who consume intelligence
● Identify new opportunities to connect customer intelligence to teams and decisions across the Organization


Repository & Operational Systems
● Own the integrity of the social proof repository: guidance mapping, product list standardization, partner monthly updates
● Maintain forums signup form data flow and field improvements
● Track and close insight-to-action loops

Qualifications
● Strong editorial and narrative instinct: ability to synthesize qualitative signal into concise, actionable intelligence that drives decisions
● Video production skills: experience with Descript or similar tools for editing, sequencing, and storytelling
● Operational strategy: evaluate processes, measure effectiveness, and iterate. Not just run systems but improve them.
● Stakeholder management: build cross-functional relationships and present confidently to leadership audiences
● High-volume project coordination: triage, prioritize, and manage multiple workstreams without dropping quality
● Comfort with ambiguity: make decisions without perfect information, adapt quickly, build while learning
● AI-native workflow: comfortable learning and using Meta's AI tools (Metamate, internal agents) as part of daily work
● Familiarity with Meta's SMB ecosystem, advertising products, and customer lifecycle (strongly preferred)
● Experience with community platforms, Salesforce, or CRM tools (a plus) Contract Details
● Employed through a third-party agency
● Tools/access provided: Descript license, Salesforce, intake system, internal trackers

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $100/hour - $110/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Salary : $100 - $110