What are the responsibilities and job description for the Case Manager position at Meta House?
Why Join Meta House?
At Meta House, your work has purpose. Every role whether clinical, administrative, or leadership contributes to helping women and families rebuild their lives and achieve lasting recovery. Here, you’re not just filling a position; you’re advancing a mission that changes futures. We foster a collaborative, values-driven culture where professionals are supported, challenged, and empowered to grow. If you’re looking for meaningful work, a team that cares deeply, and the opportunity to make a measurable impact in your community, Meta House is where your career and your purpose align.
Position Summary
The Case Manager is responsible for coordinating the service requirement needs of clients experiencing substance use disorders.
Position Responsibilities Description
• Triage the medical, social services, housing, legal, financial, etc. needs of clients and give the appropriate referrals
• Teach clients skills including budgeting, life skills, and system navigation
• Develop a case management service plan to meet Meta House Recovery Community client goals and meet with client weekly to work towards goals
• Medication Management with Meta House Recovery Community clients
• Complete paperwork related to Recovery Community funding and/or payments including bridge funding SAR and SARJS monthly, housing logs weekly, and membership fee calculation forms monthly
• Attend Outpatient staffing, supervision, team meetings, Recovery Community member meetings, and do home visits in the Recovery Community
• Perform all required record keeping and paperwork related to treatment and work at Meta House
• Develop relationships with community resources
• Participate in community resource meetings as assigned
• Participate in agency-wide policy/procedure or service committees as assigned
• Other duties as may be periodically or permanently assigned
Knowledge, Skills, and Abilities (KSA's) Required
• Effective written and verbal communication skills
• Ability to work and communicate within a team-oriented workplace
• Knowledge of community resources
• Able to work cooperatively with other agencies
• Able to work with a culturally diverse client population; to understand and respect family dynamics from many cultural viewpoints
• Flexibility and problem solving skills
• Computer skills including proficiency in Word, Excel, and other applications
Working Conditions & Physical Requirements
• All Meta House staff are required to provide proof of vaccination for MMR, Varicella, and annual flu shot.
• Adherence to a non-smoking work environment.
Able to:
• Tolerate occasional hot or cold days.
• Sit or stand for extended periods of time including alternating sitting or standing at will.
• Lift and up to 25 pounds on a regular basis and 40 pounds on occasion, preferred.
• Ascend and descend stairs using feet and legs.
• Bend, stoop, twist, squat, and kneel to perform essential functions.
• Reach overhead, and at or below shoulder level.
• Read and enter text or data into a computer or other system.
• Seize, hold, grasp, turn, or otherwise work with hands.
• Touch, pick, punch or otherwise working with fingers.
• Hear, understand, and distinguish speech and/or other sounds in order to communicate with clients and/or colleagues.
• Express or exchange ideas by means of spoken word to impart oral information to clients or the public and convey detailed spoken instructions to others accurately, loudly, or quickly.
• See clearly at approximately 20 inches or less including use of computers or tablet.
• Visually identify clients and others for reasons including, but not limited to security, presence in the building, and medication dispensing.
• Valid Wisconsin driver’s license required.
• Ability to use personal vehicle for work related duties including transportation of clients
• Auto insurance coverage with the following limits: 100k per person bodily injury/300k per accident bodily injury limit/100k property damage liability. (required for employees using their personal vehicle for work or for employees transporting clients in their personal vehicle).
Qualifications:
Educational Requirements
• Bachelor’s degree in Social Work or related field
Experience Requirements
• Minimum two years’ experience in working in case management or substance use field preferred