Technology Support & Digital Operations Specialist

• Serve as the first point of contact for routine employee technology issues.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, browsers, printers, peripherals, cameras, microphones, and related applications.
• Assist employees with password resets, account lockouts, MFA and Microsoft Authenticator.
• Resolve common workstations, connectivity, software, and user-access problems.
• Escalate advanced infrastructure, networking, security, or server issues to the Senior Systems Administrator.
• Document support issues and resolutions through Meta Care's IT ticketing system.

• Coordinate IT setup for new employees located throughout the United States.
• Prepare and track laptops and other equipment.
• Conduct remote Day 1 technology onboarding.
• Configure Microsoft 365, Outlook, Teams, OneDrive, shared mailboxes, email signatures and standard applications.
• Assist users with MFA and Microsoft Authenticator enrollment.
• Configure standard Meta Care bookmarks and applications.
• Coordinate access to systems such as UltraVisit, ADP, eFAX and other company applications.
• Configure telecommunications applications and test cameras, microphones and remote connectivity.
• Execute documented employee offboarding procedures, including account/access changes and equipment recovery under established IT policies.
• Maintain accurate onboarding/offboarding and equipment records.

• Perform routine Microsoft 365 user administration.
• Assist with users, licenses, groups, shared mailboxes and permissions.
• Support Outlook, Teams, OneDrive and SharePoint users.
• Assist with MFA enrollment and routine identity-management tasks.
• Administer security-awareness training and scheduled phishing-simulation campaigns under the direction of IT leadership.
• Maintain documentation and assist with periodic access and account reviews.

• Assist with routine NUSO user and phone configuration.
• Set up new users and assigned telephone numbers.
• Configure standard routing, voicemail, hunt groups and failover rules using established procedures.
• Train new employees on the NUSO communications application.
• Maintain Meta Care's telephone-number and routing inventory.
• Escalate complex telephony and routing issues to the Senior Systems Administrator.

• Maintain accurate laptop, monitor, accessory and other technology asset records.
• Coordinate equipment preparation, shipping, assignments and returns.
• Inspect returned equipment and prepare equipment for reuse.
• Track warranty and replacement information.
• Help maintain standardized workstation configurations.

• Assist Meta Care leadership with podcasts, webinars and video presentations.
• Configure microphones, cameras, lighting and recording software.
• Assist with recording Teams/Zoom/video sessions.
• Perform basic editing of recorded video and audio.
• Prepare and upload approved content to YouTube and other designated platforms.
• Assist with titles, descriptions, captions, transcripts, thumbnails and scheduling.
• Maintain an organized archive of company video and audio content.
• Provide technical support during management presentations, webinars and recordings.

• 1–3 years of IT support, help-desk, desktop support or Microsoft 365 experience.
• Strong working knowledge of Windows and Microsoft Office/Microsoft 365.
• Familiarity with Outlook, Teams and OneDrive.
• Experience troubleshooting common computer and user problems.
• Comfortable working with remote employees.
• Strong customer-service and communication skills.
• Organized and able to follow detailed checklists and procedures.
• Able to work independently and know when an issue should be escalated.
• Comfortable learning new software and cloud-based systems.
• MFA/Authenticator administration experience.
   

• Microsoft 365 administration experience.
• Microsoft Entra ID/Azure AD familiarity.
• Experience with VoIP or business telephone systems such as NUSO, RingCentral, 8x8 or similar.
• Experience with remote-support tools such as Splashtop.
• Basic cybersecurity/security-awareness experience.
• Experience running phishing simulations or security-awareness campaigns.
• Healthcare or HIPAA-regulated environment experience.
• Experience recording or editing podcasts, webinars or YouTube videos.
• Familiarity with basic video/audio editing tools.

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