E-Commerce & Wine Club Fulfillment Manager

Job Status: Full-time

FLSA Status: Non-Exempt

Work Schedule: Varies

Work Location: Bryan, TX - In-Person

Reports To: Director of Membership

Amount of Travel Required: Varies

Messina Hof Company Overview:

Established in 1977, Messina Hof was developed from a family owned and operated vineyard and winery in Bryan, Texas.  Messina Hof is dedicated to high quality world-class wine production and genuine hospitality in its winery and resort facilities located in Bryan, Fredericksburg, Grapevine, and Richmond, Texas. Messina Hof’s continued dedication to innovation, excellence, and family traditions is exemplified in its premium wines of distinction and landmark wine country destinations.  It has also been continuously named the most awarded winery in Texas.  Messina Hof is made up of a team of honest and passionate people of character that desire to be part of a rapidly growing company in an exciting and thriving industry.

POSITION SUMMARY

The E-Commerce & Wine Club Fulfillment Manager manages the day-to-day operations of E-Commerce and Wine Club fulfillment while providing responsive service to members and customers. This role handles order processing, inventory management, shipping, compliance, Wine Club builds, and related warehouse activities, ensuring orders are accurately prepared and shipped on time. The manager also handles membership account management, communications, events, and general member support, while collaborating with Warehouse, Marketing, and other departments to maintain efficient processes and a high-quality customer experience.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 

Essential Functions Statement(s)

• Oversee outgoing shipments for orders placed through Webstore
• Provide customer service by assisting in placing orders and/or answering questions over the phone or via email
• Maintain an accurate inventory for all wine stored for DTC and Wine Club
• Lead DTC monthly wine pull, submit to Warehouse
• Check in monthly DTC and Wine Club shipments of wine to ensure accurate movement; Review monthly paper transfer from Warehouse for accuracy
• Execute transfer of wine when needed in OrderPort to maintain accurate inventory between departments (excluding Warehouse)
• Keep track of compliance for individual items through ShipCompliant and states that require direct compliance
• Interacting with our VinoShipper platform to ensure proper shipments and listing of items
• Keep Warehouse organized to maximize space for regular inventory and Wine Club inventory
• Maintaining an accurate count and ordering of shipping supplies
• Monthly cost transfers between all departments for shipping
• Interacting with shipping providers (FedEx and UPS) as necessary to solve any shipping related issues e.g. Hold-at locations, damages, address issues, filing/managing damage claims, etc.
• Oversee webstore updates and maintenance
• Execute large quantity holiday shipping orders
• Assistance in executing quarterly Wine Club building, Lead in shipping
• Lead quarterly Wine Club Hard Ship build
• Lead Custom Order building/shipping for Wine Club
• Wrapping and loading all Wine Club/hard ship shipments
• Maintain processes to ensure Wine Club labels get printed correctly across OrderPort/VinoShipper
• Traveling to other locations for member and company events to assist, as needed
• Assist with Wine Club communications, Red Chirp campaigns, e-communication edits, allocation declines, customs details, hardship charging, report pulling, etc.
• Connecting with Members via phone and email to handle general needs and requests, update all account information
• Assist with execution of Member Bash and Member events, with occasional travel
• Perform other duties as required including assisting other departments as needed

POSITION QUALIFICATIONS

Competency Statement(s)

• Experience in wine, retail, or a closely related field
• Experience in customer service, shipping, and compliance
• Experience with E-Commerce or website maintenance
• Ability to use a personal computer and have working knowledge of computer programs including, but not limited to, Microsoft Word and Excel
• Must have active TABC and Food Handler certifications at all times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, and crouch.  The employee must frequently lift and/or move up to 40 pounds. The employee is frequently required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work may be performed either inside or outside.
 

Messina Hof Wine Cellars, Inc. is an equal opportunity employer and a drug-free workplace.