What are the responsibilities and job description for the Senior Technical Support Analyst position at Mesilla Valley Transportation?
Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!
Job Summary
The Technical Support Analyst will be responsible for providing support to a wide variety of customer
types and situations. Progressive levels of responsibility within the role will necessitate a more proactive
approach to preventing future issues and fostering customer educatio
Responsibilities:
Represent the technical support team in cross-functional meetings and projects.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
“Where family, careers, and success come together!”
Job Summary
The Technical Support Analyst will be responsible for providing support to a wide variety of customer
types and situations. Progressive levels of responsibility within the role will necessitate a more proactive
approach to preventing future issues and fostering customer educatio
Responsibilities:
Represent the technical support team in cross-functional meetings and projects.
- Handle the most complex and critical technical issues.
- Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
- Act as a subject matter expert for specialized technical areas within the organization.
- Develop and implement advanced troubleshooting techniques and solutions.
- Conduct training sessions and workshops for technical support teams and end-users.
- Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
- Continuously evaluate and recommend new technologies and solutions to improve efficiency
- Works with IT leadership to run the Change Management System
- Associate’s Degree in IT related field (Preferred).
- Seven or more years (7 ) of relevant experience (Required). An equivalent combination of
- Basic certifications (Preferred) - A , CCNA, Network .
- Strong understanding of ITIL framework.
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
- Only full-time employees are eligible.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
“Where family, careers, and success come together!”