Manager of Local Billing

Position Summary

The Local Billing Manager is responsible for the oversight, accuracy, and timeliness of billing activities related to local and intrastate moves not processed through national van lines (e.g., Mayflower or United Van Lines). This role manages and supports local billers across multiple branch locations, ensuring consistent billing practices, regulatory compliance, revenue capture, and exceptional internal customer service.

The Local Billing Manager brings a strong blend of moving & storage operational knowledge and accounting expertise, serving as the escalation point for complex billing issues while developing and training local billing teams.

Essential Duties & Responsibilities

Billing Operations Oversight

• Oversee end-to-end billing processes for local and intrastate moves, ensuring invoices are accurate, complete, and issued timely.
• Ensure local billing activities align with company policies, pricing agreements, tariffs, and customer contracts.
• Monitor billing cycle timelines to minimize delays, revenue leakage, and aged receivables.
• Review and approve complex or high-risk invoices prior to release.
  
  

People Management & Training

• Lead, coach, and support local billers at each branch location.
• Train new local billers on billing procedures, documentation standards, and system usage.
• Develop and maintain standardized billing workflows, job aids, and reference materials.
• Conduct ongoing training to address errors, process improvements, and system updates.
  
  

Escalations & Problem Resolution

• Serve as the primary escalation point for:
• Billing disputes
• Pricing discrepancies
• Customer complaints related to invoicing
• Internal operational issues impacting billing accuracy
• Partner with Operations, Sales, Customer Service, and Accounting to resolve issues efficiently.
• Identify root causes of recurring billing problems and implement corrective actions.
  

Systems & Data Management

• Utilize Mover’s Suite to manage billing workflows, job data, and invoice processing.
• Maintain accurate billing data within systems; ensure required documentation is complete and properly stored.
• Leverage Excel and reporting tools to track billing performance, trends, and error rates.
• Support data audits and provide documentation for internal and external reviews.
  
  

Financial & Compliance Support

• Ensure compliance with applicable state and local regulations governing local moving services.
• Support month-end close activities related to local billing.
• Collaborate with Accounting on reconciliations, adjustments, and reporting.
• Assist with internal controls and audit readiness for billing processes.
  
  

Process Improvement

• Identify opportunities to improve billing efficiency, accuracy, and consistency across locations.
• Recommend system enhancements, automation, and procedural improvements.
• Support change management related to billing process updates or system enhancements.
  
  

Required Qualifications

• 5 years of experience in billing, accounting, or revenue operations within the moving & storage industry.
• Prior experience billing local and intrastate moves (non-van-line).
• Demonstrated experience managing or leading billing staff across multiple locations.
• Strong working knowledge of Mover’s Suite or similar moving industry billing systems.
• Solid understanding of moving tariffs, pricing structures, and operational workflows.
• Advanced Excel skills (lookups, pivots, reconciliations).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication skills with the ability to work cross-functionally.
• High attention to detail and ability to manage competing priorities.
  
  

Preferred Qualifications

• Accounting or Finance degree (or equivalent professional experience).
• Experience supporting audits or internal controls.
• Experience standardizing processes in a multi-location environment.
• Familiarity with revenue recognition concepts in service-based industries.
  
  

Key Competencies

• Billing & Revenue Accuracy
• People Leadership & Training
• Process Improvement
• Escalation Management
• Cross-Functional Collaboration
• Systems & Data Integrity
• Customer & Operational Partnership
  
  

Work Environment and Physical Requirements

• Primarily office-based role located within Mesa Shared Services in Salt Lake City.
• Frequent sitting; occasional standing, bending, and light lifting.
• Regular use of hands, arms, hearing, and vision for communication and computer work.
  
  

Mesa Moving & Storage is an Equal Opportunity Employer and values diversity in its workforce.