Human Resources Manager

Title: HR Manager

Reports to: Director of Culture and People

Direct Reports: Employee Experience Specialist, People Systems and Payroll Specialist

FLSA Status: Exempt

Classification: Full-Time Salary

Location: San Diego, Hybrid

The Why:

Mesa Rim’s vision is to improve the quality of life of our community. We believe climbing can be transformative and we're driven to inspire lifelong climbers who seek learning, self-growth, and connection with the community. The Human Resources Manager brings this to life by contributing to a remarkable employment experience at Mesa Rim through reliable systems, clear standards, and practical, values-aligned HR guidance for leaders.

The How: 

As the Human Resources Manager you are an HR professional who is passionate about cultivating a workplace that adheres to regulations while also maintaining a people-forward and community-driven culture. As part of the Culture and People Team, you harness your experience and proven track record to take Mesa Rim to the next level, proactively building systems and processes to ensure ongoing compliance across the company. You are self-driven, innovative, and result-oriented and can operate in both short and long term scopes. As the Human Resources Manager, you are a skillful leader and supervisor who enjoys overseeing a team and is enthusiastic about continued growth and development. As a leader within the Culture and People Team, you regularly demonstrate Mesa Rim’s Core Values and share our vision to improve the quality of life of our community, including our Team. 

The What: 

Operational Excellence: The Human Resources Manager ensures Mesa Rim’s HR operations are compliant, consistent, and scalable across all regions, reducing organizational risk while creating reliable and trusted people practices. The HR Manager oversees a team that is responsible for HR administration across multiple states.

• Human Resources Manager is responsible for owning and maintaining Mesa Rim’s adherence to state and federal employment laws and HR best practices across all regions
• Ensure mandated postings, documentation, and trainings are in compliance, completed on time, and follow best practices across multiple states (ex: employee handbook, policies, legal notices, safety trainings, harassment & discrimination prevention, youth protection, etc.)
• Lead and continuously improve core HR functions across the employee lifecycle, ensuring consistency, compliance, and a positive employee experience (ex: onboarding and offboarding processes, including leading terminations; open enrollment process, leaves and accommodation, performance management, etc.) 
• Partner with Mesa Rim’s Director of Operations, to align people practices with operational needs, supporting both employee experience and effective operations
• Serve as Mesa Rim’s primary Employee Relations leader, overseeing investigations, conflict resolution, and employee relations outcomes with fairness, consistency, and alignment to Mesa Rim’s values and legal obligations, while partnering with the Director of Culture and People on complex or higher-risk matters
• Support Mesa Rim’s CFO with the annual workers’ compensation renewal by providing claims data, compliance insights, and operational context
• Partner with Managers to build confidence and consistency in people decisions by providing timely HR guidance, training, and coaching
• Responsible for Mesa Rim’s workplace safety program; ensure compliance, provide direction to managers and employees, oversee Safety and Labor Inspections and Workers’ Compensation insurance visits, and ensure proper training and documentation
• Ensure successful completion of payroll; audit prior to submitting and serve as back up as needed
• Collaborate with the C P Team to design and implement compliant people systems and processes
• Maintain consistent onsite presence, visiting all regions quarterly to build relationships, ensure alignment and support consistent HR practices across sites; proactively connect regularly with sites outside of the San Diego region, ensuring they are supported and connected

Leadership Excellence: The HR Manager is responsible for guiding, inspiring, and motivating the efforts of their direct reports in support of Mesa Rim’s vision. 

• Drive departmental outcomes by setting clear expectations, monitoring progress, and holding direct reports accountable to goals.
• Provide mentoring and development to direct reports; delegate appropriately, support through challenging tasks, foster a culture of learning, and provide clear feedback
• Manage and develop direct reports through all stages of Employee Lifecycle (recruiting and onboarding/training, performance reviews, disciplinary actions, off-boarding, etc.), following established protocols and core values
• Set example of professional behavior at all times, consistently demonstrating Mesa Rim core values and providing mentorship to staff

Other work-related duties as assigned

Requires approximately 10% annual travel

Must-Haves:

• At least 18 years of age 
• Contribute to Mesa Rim Climbing Center culture
• PHR or equivalent HR Certification 
• 5 years of HR and Compliance leadership experience
• Experience with Federal and California state employment law 
• Problem analysis and problem solving skills
• Drive to grow professionally
• Demonstrated ability to navigate complex employee issues with sound judgment, fairness, and discretion
• Previous supervisory experience required with demonstrated ability to lead people and achieve results through others
• Strong team player with collaborative leadership style 
• Professional demeanor and ability to maintain confidentiality of sensitive information at all times
• Work effectively with all levels of staff from the Executive Team to entry level Team Members
• Excellent interpersonal and communication skills, with the ability to build trust at all levels
• Highly organized and detail-oriented
• Excellent written and verbal communication skills, including conflict resolution experience
• Excellent research and creative problem solving skills
• Passionate about building diverse, equitable, and inclusive work environments

Nice-to-Haves:

• Bachelor's Degree preferred
• Previous experience in the climbing or fitness industry 
• Experience with UKG
• Experience with Nevada and/or Texas Employment Law

Get Stoked For Access To:

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another 
• A competitive benefits package, including employer-subsidized medical insurance, dental insurance, vision insurance, a 401(k) retirement plan with employer match, and an Employee Assistance Program
• A robust Paid Time Off package
• Professional leadership life coaching among other professional development opportunities
• Eligibility for a quarterly bonus
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts

Starting Salary: $80,000-$85,000