CAREER DEVELOPMENT CASE MANAGER

Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.

Our Mission

The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stability and opportunity for meaningful employment.

Our Values

Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork

Job Summary

The Career Development Case Manager empowers individuals to achieve employment and training goals through individualized coaching, resource navigation, and career planning. This role works to ensure the success of the job seeker by offering coaching and resources very specific to each client. This position works collaboratively with individuals, employers, training providers, and community partners to address barriers and support successful workforce outcomes.

Essential Duties

***(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)***

Client Coaching and Career Development

• Build trusting relationships with individuals from different walks of life
• Assess job seeker strengths, skills, interests, and barriers to employment. Determine eligibility and suitability for employment and training grant assistance
• Provide ongoing coaching and guidance to support job seeker success
• Motivate and support individuals through periods of change and transition
  
  

Communication and Customer Service

• Communicate clearly and effectively both verbally and in writing
• Facilitate productive conversations with individuals, employers, training providers, and community partners
• Deliver services using a collaborative, human-centered approach
• Present information to individuals in an engaging and professional manner
  
  

Case Management and Organization

• Manage multiple priorities while maintaining accuracy and attention to detail
• Develop, implement and monitor individualized employment and training plans
• Maintain accurate case files, documentation, and data entry in accordance with program requirements
• Ability to navigate complex program guidelines, maintain compliance and make the information easily accessible to customers
  
  

Problem Solving and Resource Navigation

• Identify barriers that may impact employment or training success; work with internal and external partners to alleviate such barriers
• Coordinate supportive services and referrals to community resources
• Adapt service delivery approach to meet the unique needs of each job seeker
  
  

Youth Engagement (Youth-Focused Caseloads)

• Support youth through career exploration, work-based learning and educational attainment activities
• Collaborate with schools, youth-serving organizations, and community partners
• Facilitate connections to employment, training, mentoring and supportive services that promote long-term success
  
  

Performs other related duties as assigned, consistent with the scope and intent of the position.

**QUALIFICATIONS**

• Education**: A high school diploma or equivalent is required
  
  

**Core Competencies**

Requirements

We value experience in workforce development, career counseling, human resources or any field that requires coaching, collaboration and human-centered service delivery. We are seeking someone who can empower individuals to achieve employment and training goals through effective coaching, resource navigation, and relationship building. Successful candidates demonstrate the ability to balance participant needs, program requirements, and community partnerships while maintaining a high level of professionalism and customer service. Individuals must demonstrate the following competencies:

• Strong communication skills, both verbal and written, including the ability to explain complex program requirements, employment resources, and career pathways in a clear and accessible manner.
• Ability to build trusting relationships and effectively engage with individuals from diverse backgrounds, supporting them in overcoming barriers and achieving their goals
• Strong coaching, active listening, and motivational skills to guide participants through career planning, training, and employment-related decisions
• Attention to detail and the ability to maintain accurate documentation, case notes, eligibility records, and data entry in compliance with program requirements including Federal, State, and county regulations, policies, and procedures.
• Adaptability and the ability to navigate changing systems, policies, funding requirements, and workforce development priorities while maintaining high-quality service delivery
  
  

**Experience**

Individuals typically develop these competencies through approximately two (2) years of experience in fields such as:

• Social work or human services
• Career Counseling or Workforce Development
• Human Resources
• Case management, eligibility, or compliance-driven roles
• Other positions requiring person-centered service, collaboration, and multi-tasking in a fast paced environment
  
  

Supplemental Information

Physical Requirements And Working Environment

*This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds.*

*Work is generally confined to a standard office environment.*

*While performing the essential functions of this job conditions such as fumes, noxious odors,*

*mists, gasses, and poor ventilation that affect the respiratory system, eyes, or the skin.*

*Employee may be exposed to disease of known or unknown origin, blood-borne pathogens, body*

*fluids and tissue, the threat of direct or indirect violence/conflict by other individuals, and other*

*unanticipated circumstances associated with the position.*

*Employees on occasion encounter unsanitary conditions in the home of the program participant.*

In Compliance With The Equal Pay For Equal Work Act The Following Items Can Be Used As a Determining Factor In The Starting And Ongoing Wage Of An Employee Working In This Position

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.
• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts
• Travel, if the travel is a regular and necessary condition of the work performed
  
  

**This position is eligible for the following Mesa County benefits:**

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability